Senior Service Technician

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Senior Service Technician reports to the Service Manager.
• Located in Alexandria, VA, Fairfax, VA, Springfield, VA or Arlington, VA 
• Full-Time
• Remote 

The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor junior technicians.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Advanced Service and Repair:

• Independently handle advanced service, repair, and installation of leased and billable service customers' equipment.
• Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.

Mentorship:

• Provide guidance and mentorship to junior technicians, assisting with training and skill development.
• Collaborate with team members to enhance overall technical proficiency.

Safety and Compliance:

• Lead safety initiatives and ensure compliance with safety protocols.
• Survey safety devices and equipment regularly.

Inventory Management:

• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Conduct installation, servicing, and repair of foodservice equipment.

Communication and Reporting:

• Provide detailed and timely service reports via assigned tablet.
• Collaborate with management on procedures and work order status.

Customer Interaction:

• Deliver professional service and customer support during reactive service calls, PM's, and installs.
• Build and maintain positive customer relationships.

Leadership and Training:

• Assist in training programs for junior technicians.
• Collaborate with management on continuous improvement initiatives.

Problem Solving:

• Take the lead in troubleshooting complex issues and providing effective solutions.
• Reach out to higher-level technicians for support when needed.

Documentation:

• Read and interpret equipment manuals for required maintenance and service.
• Maintain accurate records of parts, materials, and components.

COMPETENCIES:

• Advanced communication skills with customers and all levels of management.
• Strong leadership capabilities and the ability to mentor and guide junior technicians.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.

QUALIFICATIONS & EXPERIENCE:

• 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
• Advanced computer skills.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.