Service Technician

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Technician reports to the Sr. Service Manager 
• Located in Austin, TX or San Antonio, TX 
• Full-Time
• Remote

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Equipment Service:

• Independently work on leased and billable service customers' equipment (COD Calls).
• Perform intermediate-level equipment and accessory installations.

Repair and Maintenance:

• Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation.
• Run intermediate troubleshooting and test tasks.

Safety Compliance:

• Survey safety devices and equipment regularly.
• Inspect foodservice equipment to ensure safety.

Inventory Management:

• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Conduct installation, servicing, and repair of foodservice equipment.

Communication:

• Provide timely and detailed service reports via assigned tablet.
• Reach out to higher-level Service Techs for troubleshooting or assistance periodically.
• Use field automation systems (i.e., tablets, cell phones, etc.).

Customer Interaction:

• Provide professional service and customer support during reactive service calls, PM's, and installs.
• Comprehend customer requirements, build positive relationships, and take appropriate actions.

Safety and Compliance:

• Operate vehicles in a safe manner.
• Use appropriate personal protective equipment (PPE).

Documentation:

• Read and interpret equipment manuals for required maintenance and service.
• Maintain and take periodic inventory of parts, materials, and components as directed.

Additional Responsibilities:

• Inform management regarding intermediate procedures and/or status of work orders.
• Help in other jobs as needed.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one year hands-on experience in commercial refrigeration.
• Intermediate computer skills.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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