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Scheduling Coordinator, Therapy

200 River Pointe Dr, Conroe, TX 77304, EE. UU. Sol. nº 1101
lunes, 13 de enero de 2025
POSITION SUMMARY
Thrive Skilled Pediatric Care’s (“Thrive SPC”) purpose is simple, to provide high quality clinical home care to medically fragile children so they can grow and flourish to their full potential. We deliver this through our commitment to our purpose, our passion for what we do, and our pride in contributing to the health and wellbeing of children and their families.  
 
The Scheduling Coordinator, Therapy is directly responsible for staffing therapy cases, and communicating with field staff, patients and families to maintain proper care coordination and continuity of care.  The Therapy Scheduling Coordinator also assists the Therapy Supervisors with projects and tasks as necessary.  
 
HIRING REQUIREMENTS
  • High school diploma or equivalent required, bachelor’s degree preferred.
  • Minimum of 2 years customer/client service experience in fast-paced environment.  Home care or health care experience desired.
  • Excellent oral/written communication and interpersonal skills.
  • Experience in a sales environment preferred.
  • Experience communicating with customers/clients via telephone.
  • Demonstrated success in establishing relationships with a broad range of people.
  • Ability to process and manage confidential information.
  • Requires proficiency in MS Office (Word, Excel, Outlook, SharePoint).  
ESSENTIAL RESPONSIBILITIES
  • Manages start of care scheduling for all patients.  
  • Communicates with team members and clients in a timely manner and all communications are documented per Thrive SPC’s SOP.  
  • Updates the electronic medical record (EMR) to facilitate and support continuous care by assigned therapist(s) within ordered and authorized dates of service.  
  • Maintains most current status of eligibility, authorization and authed schedules in EMR, to ensure continuous care and readiness for billing. 
  • Escalates team member and patient concerns in accordance with Thrive SPC SOP’s and Employee Handbook. 
  • Assists with all incoming telephone calls; taking messages, routing appropriately and addressing client/team member needs as per Thrive SPC Policy and Procedure.
  • Initiates infection control and incident reporting forms and escalates to Therapy Supervisor per SOP.
  • Completes location reports as needed.  
  • Completes daily and weekly pre-bill audits to ensure proper payor utilization and appropriate staffing per payor authorizations and escalates non-compliance same day.
  • Participate in therapist orientation process as needed.  
  • Communicates as needed with Talent Acquisition Team about all staffing needs.  
  • Runs all required scheduling reports.
  • Populates initial therapy schedule per frequency orders.  Assists with transfer of patients between locations or from other agencies.
  • Assists in the verification of clinical notes to monitor compliance with schedules and authorizations as requested. 
  • Maintains current list of authorizations and monitors compliance between authorizations and visits/hours provided.  
  • Maintains authorizations/request of auths timely to prevent lapses in care.
  • Assists the Administrator and Clinical Director in office functions as requested.
  • Informs supervisor of emergency or problem situations, especially clinical concerns.
  • Acts in patient’s best interest and keeps the patient/caregiver updated at all times.
  • Other duties as assigned.
KNOWLEDGE AND SKILLS
  • Excellent verbal communication skills, both within and outside of Thrive SPC.
  • Demonstrated ability to handle confidential information in a professional manner.
  • Ability to learn new systems and concepts quickly.
  • Superior organizational skills. 
  • Acute attention to detail.
ATTRIBUTES
  • Embraces Healthy Organization culture and lives and promotes Thrive SPC’s Core Values.
  • Dependable, reliable, and takes initiative to strive for excellence.
  • Demonstrates kindness, consideration, and courtesy to others.
  • Highly motivated, results driven, and able to develop and build strong, lasting relationships. 
  • Commitment to exceptional customer service.  
  • Able to problem solve by making effective decisions. 
  • Positively contributes to the achievement of Thrive SPC goals.
  • Promotes teamwork and collaboration.  
  • Demonstrates desire to grow and learn.
  • Understands and is committed to maintaining confidentiality and adhering to HIPAA regulations.
  • Positive attitude and wiliness to handle whatever is needed to serve our team members and patients.
  • Adept at multi-tasking, prioritizing workload, and willing to be flexible and change priorities at a moment’s notice.
TRAVEL REQUIREMENTS
  • Occasional travel to other local Thrive SPC office locations.  
ESSENTIAL PHYSICAL DEMANDS 
  • The physical demands of this job require constant visual and auditory requirements and sitting, keying, and mouse input, occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level.  Position requires occasional lifting demands of up to 5 pounds and occasional carrying demands of up to 10 pounds up to 50 feet.  Risk category II:  May anticipate occasional exposure to blood and/or body fluids during the course of this job.
ACKNOWLEDGEMENT
This job description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role. 


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  • 200 River Pointe Dr, Conroe, TX 77304, EE. UU.