Sr. Therapy Program Supervisor

JOB SUMMARY

Thrive Skilled Pediatric Care’s purpose is simple, to provide high quality clinical home care to medically fragile children so they can grow and flourish to their full potential. We deliver this through our commitment to our purpose, our passion for what we do, and our pride in contributing to the health and wellbeing of children and their families. 

The Sr. Therapy Program Supervisor reports to the Clinical Director or Director Operations and is a licensed PT, OT, SLP, or RN.  In partnership with the Location Director and Clinical Director, the Sr. Therapy Program Supervisor is responsible to improve the quality of therapy program and services that patients receive from Thrive. Responsibilities include development of the therapy program, overseeing the clinical performance of the therapy field staff, improving the quality care delivered, and developing therapy team members by providing ongoing education and feedback. 

MINIMUM HIRING REQUIREMENTS

• Must be a licensed PT, OT, SLP or RN
• 3+ years of home health administrative operations experience.
• 3+ years of experience in pediatric therapy preferred.
• At least 2 years of management experience and successful patient care experience is required.
• Demonstrated knowledge of financial concepts, practices and procedures.
• Strong understanding of P&L.
• Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives.
• Must be professional, organized and able to effectively communicate both orally and in writing.  
• Proficient in Microsoft Office; Excel, Word, Outlook, and web-based applications.

ESSENTIAL RESPONSIBILITIES

• Oversee therapy program budget metrics, both operational and financial metrics, to ensure success and stability of the therapy program.
• Recruits, hires, provides orientation/training, and retains qualified therapy team members. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
• Educates therapy team members on best practices of quality standards, documentation protocols, Thrive’s principles of care, and clinical metrics.
• Educates referral sources, service community and existing Thrive team members to therapy program service offerings.
• Develops market strategies that are aimed at growing the therapy program and brand recognition.
• Promotes clinical development, competency and expertise in team members to maximize quality patient outcomes.
• Oversees the quality of therapy services by performing routine chart audits, competency checks, and by providing ongoing feedback to team members.
• Prepare 90 Day evaluations, annual evaluations, and conduct coaching and/or counseling sessions. 
• Conduct regular staff meetings with team members to review recertifications, patient/family client concerns, policy and procedures, and other related matters.
• Manages compliance with standard operating procedures and established processes for all therapists.
• Conducts regularly scheduled team meetings.
• Educates team on current regulatory standards and monitors location for compliance.
• Participate in location’s weekly meetings to provide feedback and recommendations for therapy program growth and development.
• Monitor State Practice Boards for OT/PT/ST updates, and provide monthly updates to team members.
• Run required reports and analyze and publish results as required.
• Perform timely onsite supervisory visits for therapy staff as required.
• Conduct therapy staff reviews.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Ability to juggle multiple responsibilities, while maintaining an approachable, professional, and friendly demeanor
• Excellent verbal and written communication skills
• Ability to multi-task while working in a fast-paced environment. 
• Ability to train field staff to maximize efforts on each visit to ensure no unnecessary visits are performed.
• Extreme customer focus
• Capable of gathering and analyzing statistical information to keep Thrive successful in patient care and budgetary goals
• Strong organizational skills and meticulous attention to detail
• Comfort and aptitude with latest technology
• Strong leadership skills balanced with desire to be part of and contribute to a team
• Maintain latest industry knowledge upon which to base decision making and advisements as needed.

CORE COMPETENCIES / ATRIBUTES

• Embraces Healthy Organization culture and practices and promotes Thrive’s Core Values.
• Gains the trust of others through truthful communications and honest, constructive feedback.
• Creates an employer-of-choice culture by modeling high performance and behavior standards and holding team members accountable through regular performance reviews and assessments and ongoing feedback. 
• Engages in and resolves conflict in an emotionally intelligent manner.
• Demonstrates empathy for the concerns of others within and outside the organization.
• Always acts with the greater good of our clients and organization in mind.
• Builds constructive and effective relationships at all levels, inside and outside of the organization.
• Makes sound decisions, based on analysis, wisdom, experience, and good judgment.
• Solves difficult problems through rigorous analysis, probing of resources, and looking beyond the obvious.
• Pursues everything with energy, drive, and a desire to finish; meets commitments.
• Consistently exceeds goals and pushes self and others to excellence.

TRAVEL REQUIREMENTS

• Travel to patient homes and for meetings required.

ESSENTIAL PHYSICAL DEMANDS

Risk Category:   I

• May anticipate exposure to blood and/or body fluids during the performance of job duties.
• May be exposed to extremes in temperature and humidity when traveling and in client homes.
• May be exposed to dust, gas, fumes, and odors when traveling.

Physical Demands:

• The physical demands of this job require constant visual and auditory requirements and sitting, keying and mouse input, occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level. 
• Position requires frequent lifting demands of up to 50 pounds and occasional carrying demands of up to 25 pounds up to 50 feet.