Janitorial Assistant Branch Manager

Objective / Purpose
This role presents significant opportunities for professional advancement and financial growth for candidates who demonstrate proactive, results-driven leadership aimed at achieving sustained success.

Key Responsibilities

Customer Service and Operations

• Support the Branch Manager in ensuring branch employees deliver exceptional customer service, including resolving issues, engaging with customers, and managing telephone interactions.
• Contribute to developing and maintaining the branch’s operational strategy.
• Exercise independent judgment and decision-making to address various challenges, such as approving pricing for time-and-materials (T&M) work, additional billing hours, and subcontracting needs.
• Oversee branch operations in the absence or at the request of the Branch Manager.

Human Resource Management

• Assist in coaching, training, and developing team members to reach their full potential.
• Provide consistent feedback on employee performance, including conducting reviews to track sales goals and overall effectiveness.
• Help maintain accurate records of employee performance, attendance, and other HR-related documentation.
• Recommend and/or assist with disciplinary actions, promotions, transfers, and other personnel decisions.
• Lead recruitment efforts within the market as assigned by the Branch or Regional Manager.

Sales, Marketing, and Financial Performance

• Actively participate in and contribute to branch sales and marketing initiatives to drive growth.
• Train, motivate, and coach employees to effectively use The Budd Group’s sales process to promote and sell additional contract services and T&M offerings.
• Assist in managing branch receivables, including negotiating payment plans, collecting overdue accounts, and preparing write-offs for uncollectible accounts.
• Supervise and train team members in branch accounting procedures, including accounts payable, payroll, and accounts receivable processes.

Operations Management and Maintenance

• Support the Branch Manager in evaluating operational efficiency and resource utilization.
• Assist in implementing and managing branch safety programs and policies.
• Ensure daily payroll reconciliation is completed accurately.
• Oversee maintenance and repairs of equipment, including preventative maintenance measures.

Qualifications

• Bachelor’s degree with 5–10 years of management experience in a B2B service industry.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Exceptional attention to detail and organizational skills.