Janitorial Operations Manager

Position Summary:
The Operations Manager is responsible for overseeing multiple customer accounts and coordinating teams engaged in cleaning and maintaining office buildings, as well as other commercial and institutional facilities. This position manages operations across several job sites, ensuring service excellence and customer satisfaction.

Key Responsibilities:
This role includes, but is not limited to, the following duties. Additional responsibilities may be assigned, and the job description is subject to change.

• Employee Recruitment and Training: Interview, hire, and train new employees, ensuring they understand job expectations and safety standards.
• Customer and Employee Relations: Respond to and resolve issues raised by employees or customers to maintain a positive work environment and high customer satisfaction.
• Task Assignment and Quality Assurance: Assign tasks to team members and inspect completed work to ensure it meets quality standards.
• Safety Oversight: Ensure compliance with safety requirements, including conducting site-specific safety training for new employees.
• Inventory and Equipment Management: Purchase, issue, and maintain necessary supplies and equipment, ensuring all tools are in good working order.
• Timekeeping and Attendance: Record or supervise employee hours and ensure accurate timekeeping.
• Operational Support: Step in to perform team members’ duties when needed, providing hands-on support as necessary.
• Site Inspections and Reporting: Conduct regular site inspections and provide clients with monthly reports on facility conditions and ongoing work.
• Industry Knowledge: Leverage a strong understanding of the B2B service industry, including service delivery in a high-volume, commodity environment.

Supervisory Responsibilities:
Directly supervises hourly general cleaners in line with organizational policies and legal standards. The Operations Manager may oversee multiple sites without dedicated site managers, ensuring consistent service delivery.

Qualifications and Requirements:

• Experience: 2 to 5 years of supervisory or management experience, or a degree from a 4-year college or 2-year technical institution.
• Skills: Strong problem-solving abilities and the capacity to understand and carry out detailed instructions.
• Education: One-year certificate from a college or technical school, or three to six months of relevant experience or training, or a combination of education and experience.
• Licenses: Valid driver’s license required.

Physical Demands:
While performing essential functions, the employee must be able to stand, walk, use hands and fingers, reach with arms, stoop, kneel, or crawl as needed. The role may occasionally require lifting or moving up to 50 pounds. Vision requirements include close vision and the ability to adjust focus.

Work Environment:
The employee may encounter moderate noise levels and occasional exposure to infectious materials or diseases, including HIV/AIDS and Hepatitis B.