Quality Coordinator (Hybrid)

This position is a grant funded role for approximately 2 years.

Position Summary:

Under the supervision of the Quality Manager, assist in all activities related to the San Ysidro Health quality management program, which includes assisting with organizational adherence to federal, state, and other regulatory requirements; monitoring and maintaining compliance with NCQA PCMH recognition standards; TJC ambulatory accreditations standards; and facilitating a state of continuous clinic audit readiness.

Essential Functions:

• Track key performance indicators related to regulatory clinic compliance audits, surveys, and studies by health plans, federal, and state agencies.
• Track and support as directed by the Quality Management Team continuous audit readiness activities.
• Facilitate cross departmental communication needs and barriers to support outreach activities.
• Coordinate peer review activities by maintaining an annual calendar, preparing records for review, and collecting data for review. 
• Complete outreach activities (including documentation and follow up reminders as needed) as assigned by internal recall lists and/or health plan specific recall lists.
• Provider administrative support for quality improvement studies addressing areas of opportunities. Maintain and update departmental project work plans as needed.
• Facilitate project milestones by coordinating follow-up activities internally and cross- departmentally. 
• Assist gathering data for quality related reports for regulatory submission and as requested by the Executive Board, Executive Team, and Department leadership.
• Keep abreast of PCMH and TJC program requirements and updates.
• Provider administrative support for the quality department.
• Adheres to SYHealth and department’s attendance and punctuality policies and practices.

Additional Duties and Responsibilities:

• Perform other duties as assigned.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participate in committees as directed.

Job Requirements:

Education Required (Minimum level of education):

• High School Diploma

Experience Required (Minimum level of experience):

• Two years’ experience in healthcare or a closely related field.

Experience Preferred:

• Familiarity with the PCMH model of care and quality improvement processes.
• Experience in chart review and medical record documentation.

Training/Certification:

• Valid California driver’s license with appropriate insurance.

Verbal and Written Skills Required to Perform the Job:

• Excellent oral and written communication skills required.

Technical Knowledge and Skills Required to Perform the Job:

• Proficient in Microsoft Excel, Power Point and Word and attention to detail.

Equipment Used:

• Networked personal desktop, document center, and telephone.

Working Conditions and Physical Requirements:

• Prolonged periods of sitting and standing, driving within the country to travel between clinic locations and to occasional community partner meetings.
• May be required to work evenings and/or weekend.

Universal Requirements:

Pre-employment requirements include I-9 form completion, physical examination, positive background, and reference check results, completed application, new hire orientation, and proof of tuberculosis-free status.