Credit Collection Specialist (Full-Time; Temporary)

Position Summary:

The Collections Specialist is responsible for collecting self-pay balances on open accounts.

This position is temporary, full-time position (initial assignment anticipated to last 3 months; potential for extension).

Essential Functions of the Job:

• Reviews and insures the accuracy and the completeness of online accounts Promissory Notes or other signed documents by the guarantor to ensure accuracy and completeness prior to billing guarantor in an electronic work-list environment
• Generates computer letters for all patient balances including co-pay and deductibles for self-pay
• Performs accounts analysis at request of client including calculation of all disallowances or other allowances take on accounts that may have affected current guarantor’s balance due
• Performs and completes request for adjustments required prior to billing
• Prepares all forms and obtains all approval signatures required to assign accounts to the collections agency
• Follows up on unpaid accounts as assigned
• Follows up on Incorrect address/Returned mail as assigned
• Responsible for demonstrating control of assigned accounts receivable through measurable improvement reporting
• Must maintain accounts receivable at or below goal on a consistent basis
• Responds to all telephone inquiries in a timely and courteous manner
• Responds to all Billing email inquiries in a timely and courteous manner
• May be required to prepare or generate and print computer reports for supervisor to review
• May be called upon to perform special projects and participate in internal and external audits
• Attends meeting and training classes as required by the department or management
• Adheres to established departmental and facility policy and procedures, objectives, quality assurance program, safety and infection control standards

Additional Duties and Responsibilities:

• All duties as assigned by the Director of Revenue Cycle, Business Services Manager or Billing Supervisors

Job Requirements

Experience Required:

• Must have a minimum of 2 years of prior medical and/or hospital Medicare/Medi-Cal claims billing experience

Education Required:

• High School Diploma or GED equivalent 

Verbal and Written Skills Required to Perform the Job:

• Bilingual (English/Spanish) required
• Good oral and written communication skills
• Provides positive customer service skills
• Must have adequate verbal and written skills to explain statements to guarantors

Technical Knowledge and Skills Required to Perform the Job:

• Must possess adequate math skills to effectively work debits and credits
• Must demonstrate good knowledge of Medicare and third-party rules & regulations
• Knowledge and familiarity with CPT and ICD-10 coding and terminology

Equipment Used:

• General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc.

Working Conditions and Physical Requirements:

• This position is temporary, full-time position (initial assignment anticipated to last 3 months; potential for extension)
• Sedentary work requires sitting and use of the PC most of the day; occasional standing/walking, reaching, stooping ending, kneeling, crouching; manual dexterity and mobility. 
• Able to work in a noisy setting.
• May be required to work evenings and/or weekends.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.