FOH - Reservationist

Position Purpose: This person is responsible for assisting guests in the making, changing, and cancelling reservations.

*This is for our new Sant Ambroeus Aspen Restaurant opening December 2024!

Key Responsibilities/Accountabilities:
• Answer the phone and greet guests on the phone in a prompt and courteous manner with smile and warmth in your voice.
• Provide guests with requested information and arrange bookings.
• Coordinate all reservation changes through communication with front of the house – host/hostess/General Manager /Private Dining Manager
• Process take-out orders; practice up-selling techniques.
• Check and maintain all OUTLOOK correspondence via email – menu updates, events, reservation inquiries, invoices, etc.
• Handling guest dining receipts – looking up and sending copies of the itemized final guest bills to guests upon request
• Re-recording the voicemail based on restaurant hours of operation changes and event updates.
• May be asked to handle guest complaints received over the phone and special reservation requests.
• Assisting in updating guest database with email addresses in Open Table system and merging guest profiles with appropriate information regarding preferences for accuracy
• Concierges – assisting in building of concierge database by closely communicating with management, sending email blasts to concierge list – Chef’s weekend menu, Garden Band events, etc.
• Assisting with cake orders, scanning, and filing documents, emailing menus and restaurant information directly to guests upon request, building distribution lists, etc.
• If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
• May assist with other duties as assigned by management – such as entering food invoices into our assigned system, making sure all invoices are signed by chefs, research on restaurant related subject such as competition check for holidays, menus, and pricing, etc.

Minimal Essential Requirements:
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.