Guest Ambassador

Job Title: Guest Ambassador                              

Job Summary: Provide assistance to guests visiting Kauffman Stadium to ensure a friendly ballpark experience during Kansas City Royals baseball games.  Primarily assist guests with disabilities to ensure a comfortable experience.

Position Accountabilities/Responsibilities:

• Proactively greet guests at Kauffman Stadium gate and ticket lines with a friendly greeting and fond farewell
• Actively provide assistance, answer questions and communicate security measures along with event/stadium information to guests
• Provide golf cart and wheelchair assistance to guests with disabilities or physical limitations before, during and after games
• Monitor concourse activity for opportunities to assist guests with disabilities or physical limitations before, during and after games
• Proactively communicate long lines at entry gates, ticket offices, concessions stands and restrooms to ensure quick service for guests
• Measure service on behalf of the Guest Experience Department
• Provide positive service recovery to guests in real time for negative experience or celebrating special occasions
• Monitor designated standing room only sections and wheelchair row seating sections during games
• Monitor designated smoking areas to ensure that guests are within the permitted areas
• Assist with green team initiatives when needed
• Assign other tasks as necessary

Position Qualifications, Skills, and Experience Required:

• High school degree required.  Prefer candidates pursuing a college education and career in sports management, business or hospitality services
• Experience working with people with disabilities is preferred
• 1-2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
• Must be available to work all Royals home games
• Professional demeanor and excellent verbal written communication skills required
• Must be team-oriented, extremely outgoing and motivated
• Must be able to stand for long periods of time during games

Physical Requirements:

• Ability to lift items weighing as much as 15 pounds
• Must be able to be productive in a work environment where the noise level can be high at times
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.