Go-Ahead Entry Specialist

Job Title: Go-Ahead Entry Specialist  

Job Summary: Our Go-Ahead Entry Specialist(s) support the implementation and use of the Go-Ahead Entry gates process at Kauffman Stadium. Additionally, they are responsible for handling and resolving mobile ticketing related issues around Kauffman Stadium during games and/or other events. They will have the knowledge and understanding of the entry kiosks, entry processes and procedures, mobile ticketing processes, the MLB Ballpark app, and other related ticketing apps. They are responsible for helping guests access, transfer, and accept tickets before entering Kauffman Stadium. These digitally native specialists allow fans to enter Kauffman Stadium effortlessly.

Position Accountabilities/Responsibilities:

• Engage with all guests in a professional, enthusiastic, and friendly manner.
• Operate Go-Ahead entry kiosks seamlessly to ensure fans have a quick entry to the stadium.
• Ensure guests are signed up for Go-Ahead Entry and assist them if necessary.
• Assist fans with common Ballpark app issues and questions including but not limited to:
  • Verifying accounts
  • Accessing tickets
  • Forwarding and accepting forwarded tickets
• Efficiently resolve issues and concerns related to mobile tickets & Go-Ahead entry while upholding a high standard of customer service.
• Assist nearby ticket sellers with guest questions regarding the MLB Ballpark App.
• Trouble shoot any issues with the applicable technology.
• Other duties as assigned.

Position Qualifications, Skills, and Experience Required:

• At least 1 year of Customer Service or related experience preferred.
• Must have a flexible schedule and be available to work most or all game-days including weekends, holidays, and nights.
• Must be able to work in outdoor conditions.
• Knowledge and experience of mobile ticketing and related apps preferred.
• Effective communication skills.
• Exceptional attention to detail.
• Exemplary problem-solving skills.
• Energetic and enthusiastic.
• Must be able to stand 2+ hours per shift.

Physical Requirements:

• Ability to lift items weighing as much as 15 pounds
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.