Event Security Officer (Part-Time) 2024-25 Season

JOB SUMMARY:

Join our team at Rocket Mortgage FieldHouse as an Event Security Officer and play a crucial role in ensuring the safety and enjoyment of guests at exciting events! Under the direction of Safety/Security Event Sergeants, Event Security Officers are responsible for all event-related security at Rocket Mortgage FieldHouse during games and events. You'll interact with staff, guests, vendors, and visitors while monitoring entrances/exits, handling guest issues, providing information, and controlling access to the venue. We offer competitive pay and the opportunity to be part of an exciting sports and entertainment environment. Join our team and help create memorable experiences for our guests!

• Must have availability to work any day of the week, including weekends, various shifts, and occasional Holidays.
• Must have flexibility to work all ticketed events at Rocket Mortgage FieldHouse.
• All Event Security Officers will join the Local B-27 Union.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Perform event and non-event security duties as assigned.
• Conduct pre-event and post-event building safety inspections.
• Admit authorized personnel according to established security procedures.
• Answer information requests from staff and guests.
• Protect FieldHouse equipment, materials, and structures.
• Manage lost and found items according to team procedures.

REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent.
• Valid State of Ohio identification.
• Flexibility to work any day of the week, including weekends and various shift times.
  • It is mandatory that you will be scheduled for all Cavs Games and large concerts, there is a rotation schedule for smaller events. 
• Available Monday-Friday from 4:30 PM until 2 hours post-event.
• Available Saturdays and Sundays for any event start time until 2 hours post-event.
• Ability to work all ticketed events at Rocket Mortgage FieldHouse (mandatory per union guidelines).

Physical Endurance & Emergency Response Qualifications (Required): 

• Ability to stand for extended periods of 5-7 hours without concerns.
• Capability to maintain alertness and vigilance throughout long shifts.
• Proficiency in navigating multiple levels of stairs repeatedly throughout the shift.
• Physical fitness to respond swiftly to emergencies, including running or climbing stairs quickly when needed. 
• Ability to navigate one full round of the main concourse in 3 minutes or less.
• Sufficient upper body and core strength to assist and move injured guests when necessary.
• Ability to lift and carry heavy objects or individuals during emergency situations. 
• Ability to carry 25lbs up and down a flight of stairs.

Preferred Qualifications:

• Previous security experience preferred, not required. 
• Ohio Peace Officer Training Academy (OPOTA) certification.

Additional Information:

• New hires will join the Local B-27 Union.
• All candidates will be subject to a background check before receiving an offer letter.
• Must maintain a clean, neat appearance and wear complete Rocket Mortgage FieldHouse issued Security uniform at all times while on duty.