GROCERY GENERAL CLERK FOOD 4 LESS SAN LUIS OBISPO #11

Job Title: General Clerk

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Clerk Level

Updated:07/28/2024

Job Summary:

The General Clerk assists the Combo or Grocery Manager in cleaning, stocking, and managing the sales floor's day-to-day operations. They also contribute to a positive customer shopping experience and maintain department quality standards.

Essential Functions of the Position:

• Replenishes products in various departments as directed.
• Collects shopping carts and cleans parking lots throughout shift.
• Checks displays and shelves for any out-of-stock products to refill for customer purchases.
• Helps customers locate items and carry out purchases as needed.
• Moves products in and out of storage areas for proper display and storage of goods, including in refrigerating storage boxes.
• Assists in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstocked products.
• Returns all products to shelves that customers have moved or returned before purchase, often called “go-backs.”
• May assist with the accuracy and efficiency of online customer orders.
• Sweeps store hourly by following store maps of each section and properly documenting sweeps by scanning QR codes throughout the store.
• Maintains store cleanliness inside and out, including bathrooms and trash cans.
• Handles damaged and spoiled products according to company policy and assists in controlling the level of damaged goods.
• Monitors expiration dates of labeled goods to ensure only fresh products are available for customer purchase.
• Assists in ensuring a favorable department image to customers by maintaining a clean, attractive, and friendly department.
• Report malfunctioning refrigeration or equipment to store management immediately.
• Greets all customers and provides prompt and courteous service.
• Perform other duties as assigned.

Knowledge:

• Understanding of customer service best practices and strategies to enhance customer engagement.
• Awareness of grocery products and categories to handle and store items correctly.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Proficiency in using inventory management software, barcode scanners, and other warehouse technologies.

Abilities:

• Ability to maintain organized storage areas and manage inventory efficiently.
• Ability to identify and resolve issues related to inventory discrepancies or storage problems.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Climbing ladders to perform warehouse tasks at elevated heights.
• Ability to perform tasks that require fine motor skills, such as using tools or handling small objects.
• Operate equipment to move or store products and displays.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over one year of Grocery Clerk experience is preferred.
• Complete the company’s OSHA-accredited forklift training.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).