GROCERY LEAD DAY FOOD 4 LESS ATASCADERO #10

Job Title: Day Lead

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Skilled Level III

Updated:07/28/2024

Job Summary:

The role of the Day Lead is crucial for the seamless operation of the store, focusing on meticulous supervision of daily activities on the sales floor. This position entails a hands-on approach to managing floor staff, with a strong emphasis on fostering a team environment that is both efficient and motivated. The primary objective is to enhance the overall shopping experience for customers, ensuring that it is exceptional and consistently exceeds expectations. By coordinating efforts, troubleshooting operational issues, and implementing strategies for continuous improvement, the Day Lead plays a crucial role in maintaining the store's reputation for excellence and customer satisfaction.

Essential Functions of the Position:

• Overseeing and assisting with inventory levels, ordering stock to ensure product availability, and managing stock rotation to minimize waste.
• Train and manage floor employees, assigning tasks, monitoring performance, and providing feedback.
• Ensuring the highest levels of customer satisfaction by addressing customer concerns, providing product information, and maintaining a customer-friendly environment.
• Coordinating the layout of the sales floor, organizing displays to maximize customer interest and sales, and ensuring cleanliness and safety standards are met.
• Streamlining operations to enhance efficiency and productivity while reducing costs and improving the shopping experience.
• Oversee proper processing/disposal of damaged goods and hazardous waste in the backroom and sales floor.
• Address customer satisfaction issues and work with the Store Director/Combo or Grocery Manager to provide solutions to customer matters.
• Communicate all product needs/concerns with the store management team.
• Contact appropriate vendors and monitor work performed.
• Greet all customers and provide prompt and courteous service.
• Perform other duties as assigned.

Knowledge:

• Familiarity with retail management principles, including inventory, sales, and personnel management.
• knowledge of customer service best practices and strategies for enhancing customer engagement.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills:

• Excellent verbal and written communication skills for interacting with staff, customers, and management.
• Strong analytical skills to identify issues, develop solutions, and implement changes effectively.
• Proficient in organizing tasks, managing time efficiently, and multitasking in a fast-paced environment.

Abilities:

• Ability to inspire, motivate, and lead a team towards achieving store objectives.
• Capability to adjust to changing situations, handle multiple demands, and work with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure situations.
• A genuine desire to meet and exceed customer expectations, creating a positive shopping experience.
• Ability to perform physical tasks, including stocking shelves, lifting boxes, and standing for extended periods.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Climbing ladders to perform warehouse tasks at elevated heights.
• Ability to perform tasks that require fine motor skills, such as using tools or handling small objects.
• Operate equipment to move or store products and displays.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over one year of Grocery Clerk experience is preferred.
• Complete the company’s OSHA-accredited forklift training.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).