RELIEF MANAGER FOOD 4 LESS RANCHO CORDOVA #16

Job Title: Manager, Relief 

Location: PAQ, Inc, Store Location, On-Site 

Reports To: Manager, Comboor Front End 

Employee Type: Regular, Full-Time 

Exemption Type:Non-Exempt 

Travel Required: No 

Wage Scale: Clerk LevelII 

Updated:07/28/2024 

Job Summary: 

The Relief Manager supervises and coordinates the activities of employeesin the checkout area. This role involves ensuring smooth operations of the Front End, supervising Combo Clerks, and contributing to a positive shopping experience for customers. 

Essential Functions of the Position: 

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed. 

• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving. 

• Manage Combo Clerks by assigning duties, scheduling breaks, and providing training as needed. 

• Count out cashiers at the beginning and end of each shift. 

• Assist in processingall transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC). 

• Provide override and register error assistance to Combo Clerks. 

• Examine and address returned merchandise. 

• Comply withCalifornia Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequatelychecking IDs to prevent sales to minors. 

• Supervise self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments,and troubleshooting as needed. 

• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurateinformation to customers. 

• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment. 

• Ensure a favorable department image by maintaininga clean, attractive, and friendly department. 

• Perform Combo Clerk or other duties as assigned. 

Knowledge: 

• Knowledge of store policies, procedures, and safety regulations. 

• Familiarity with handling cash and payment transactions. 

• Understanding of customer service best practices and strategies to enhance customer engagement. 

Skills: 

• Strong communicationskills to interact effectively with customers and team members. 

• Excellent problem-solving and conflict-resolution skills. 

• Ability to operatePOS systems and othercashier equipment. 

• Attention to detail to ensure accuracy in transactions and handling of cash. 

• Basic computer skills for operatingthe POS system. 

Abilities: 

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. 

• Aptitude for making informed decisions quickly, often in high-pressure environments. 

• Ability to manage and motivate a team effectively. 

Physical Requirements: 

• Stand and walk for extended periods, typically 8-hour shifts. 

• Lift and carry items up to 25 pounds frequentlyand up to 50 pounds occasionally. 

• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. 

• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems. 

• Maintain clear communication with customers and team members. 

• Move quickly and efficiently to assistcustomers and manage workload. 

• Utilize cash handling tools, including counterfeit bill detection pens and equipment. 

• Maintain physical stamina to work in a fast-paced environment. 

Work Conditions: 

• Work Hours: Vary, with availability requiredon weekends, evenings, and holidays; typically,8-hour shifts for full-time employees. 

• Environment: Indoor, climate-controlled,with adequate lighting and ventilation. 

• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistanceneeded throughout the store. 

• Dress Code: Professional and presentable attire as determinedby store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair,and not faded. 

• Exposure: May be exposed to moving mechanical parts and cleaning chemicals. 

• Noise Level: Usually lowto moderate, with occasional loud periods from customers, store announcements, and equipment. 

• Interaction: Constant interaction with customers and team members in a fast-paced retail environment. 

Minimum Qualifications: 

• Education: High school diploma or equivalent. 

• Experience: Over twoyearsof experience as a cashieris preferred. On-the-job training is provided. Previousexperience in retail is an added advantage. 

Company Employment Policies: 

• PAQ, Inc is an “At-Will” employer. 

• PAQ, Inc is an Equal Opportunity Employer (EOE).