LOSS PREVENTION DIRECTOR - PAQ, Inc. - Lodi, CA

Job Summary:

The onsite Director of Loss Prevention is responsible for overseeing and managing loss prevention initiatives across the entire organization. This position plays a critical role in protecting company assets, reducing shrinkage, and ensuring a safe working environment for employees. The ideal candidate will have a solid understanding of loss prevention strategies within retail and will collaborate closely with cross-functional teams to develop, implement, and enforce policies that mitigate risks.

Essential Functions of the Position:

Loss Prevention Strategy and Execution:

• Develop and implement regional loss prevention strategies aligned with company goals and objectives.
• Conduct regular audits and assessments to identify areas of potential loss, including theft, fraud, and operational inefficiencies.
• Analyze shrinkage data and trends to identify risks and provide actionable insights to improve operational performance.

Training and Development:

• Train store management and staff on loss prevention techniques, internal policies, and security protocols.
• Create training programs focusing on theft prevention, fraud detection, and customer/employee safety.
• Ensure compliance with all company policies and procedures related to loss prevention and security.
• Serves as role model to demonstrate professionalism.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Investigations and Incident Management:

• Lead investigations related to internal and external theft, fraud, and other security violations.
• Collaborate with law enforcement and other external agencies as necessary to resolve investigations.
• Respond to emergency situations such as theft, vandalism, or other threats, ensuring a quick and effective resolution.

Risk Management and Safety:

• Work closely with store leadership to assess and mitigate risks related to employee and customer safety, physical security, and asset protection.
• Conduct safety audits and recommend improvements to minimize accidents, injuries, or other safety-related incidents.
• Monitor the use of security systems, including CCTV, alarms, and access controls, to ensure optimal performance.

Collaboration and Reporting:

• Partner with regional and corporate leadership to drive loss prevention initiatives and contribute to broader operational goals.
• Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans.
• Work cross-functionally with HR, legal, and operations teams to align loss prevention strategies with overall business objectives.

Knowledge:

• In-depth understanding of retail or grocery store operations, including sales, inventory management, and customer service.
• Comprehensive knowledge of modern loss prevention strategies, surveillance systems, and inventory control methods.
• Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.
• Recognizes legal ramifications of detaining suspects, handling evidence, and court testimony.
• Proficiency in using surveillance technologies, including CCTV systems and alarm systems.

Skills:

• Strong knowledge of theft and fraud prevention, inventory management, and operational shrinkage reduction.
• Excellent leadership, communication, and interpersonal skills.
• Ability to identify constraints with effective resolution.
• Analytical skills with the ability to interpret data and develop strategic solutions.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Proficient in using security technology systems (e.g., CCTV, alarms, etc.).

Abilities:

• Ability to make sound decisions quickly, under pressure, and in ambiguous situations.
• Strong integrity and ethics, with the ability to handle confidential information appropriately and make decisions that reflect the company's values.
• Ability to adapt to changing situations, handle multiple incidents simultaneously, and operate effectively in a dynamic retail environment.

Physical Requirements:

• Must be able to move around the store and stand for long periods, including walking, climbing stairs, and navigating crowded spaces.
• Ability to occasionally lift or move objects weighing up to 50 lbs., including assisting in preventing theft and emergencies.
• Must possess solid visual acuity to observe suspicious activities and monitor security cameras. Auditory acuity is required to detect sounds indicative of theft or other emergencies.
• Sufficient manual dexterity to operate security equipment, manage handcuffs (if applicable and legally permitted), and perform tasks such as writing reports.
• Must have the physical stamina to patrol the store premises extensively and handle potential confrontations with suspects effectively.
• Ability to bend, stoop, and reach as necessary during daily routines, investigations, and when engaging with suspects or conducting physical security checks.

Work Conditions:

• Work Hours: Ability to work flexible hours, including weekends and holidays, as needed.
  • The position may require working early mornings, late evenings, weekends, and holidays to support the store's operating hours.
  • The schedule may vary based on the store's needs and special events.
• Environment: While primarily indoors, climate-controlled, with adequate lighting and ventilation, duties may occasionally require outdoor work in all weather conditions to monitor external theft, assess security risks, and conduct exterior property checks.
• Primary Work Stations: Dedicated workspace designed to minimize distractions, allowing for concentration on tasks.
• Dress Code: Business casual attire, flexible for more formal or relaxed dress depending on company events or meetings.
  • A strong focus on maintaining a safe environment for customers, employees, and self. Adherence to health and safety guidelines is paramount, including wearing personal protective equipment (PPE) as required.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals at store locations.
• Noise Level: It is usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: The candidate may encounter a range of situations, including dealing with difficult or confrontational individuals. The candidate must maintain composure and professionalism in stressful or potentially volatile situations.

Minimum Qualifications:

Education: Bachelor's degree in criminal justice, business administration, or related field (preferred but not required with relevant experience).

Experience:10+ years of experience in loss prevention / asset protection, law enforcement or similar field.  10+ years of prior management experience.

Certification: Loss Prevention (Wicklander - preferred advanced)

Experience working with law enforcement agencies.

Knowledge of relevant state and federal laws regarding asset protection and employee safety.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).