Associate Site Reliability Engineer

Pager Health seeking an Associate Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will play a crucial role in ensuring the high availability, performance, and reliability of applications so we can deliver exceptional user experiences. 

Responsibilities 

• Monitor and test application performance, capacity, and system health to proactively identify and resolve issues
• Participate in incident response on-call rotations
• Develop, document, and implement incident response handling procedures to reduce time and resources needed to handle an incident
• Conduct post-mortems for incidents to analyze root causes and implement preventive measures
• Drive continuous improvement initiatives with diverse teams to enhance system performance, scalability, stability, and provide technical guidance in troubleshooting issues
• Develop best practices and collaborate with teams to implement and follow for security, monitoring, and disaster recovery
• Automate and streamline operational processes and tasks

Qualifications  

• Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience
• Minimum of 3 years of experience as a Site Reliability Engineer or similar role (DevOps, Solution Architect, Software Engineer)
• Strong problem-solving skills along with the ability to think calmly and critically in high-pressure situations
• Solid understanding of high availability, fault tolerance, and disaster recovery strategies
• Experience with automating operational processes and infrastructure management
• Familiarity with continuous integration and continuous deployment (CI/CD) practices
• Experience with APM tools for monitoring and optimizing application performance

What Sets You Apart 

• Proactive approach to identifying potential issues before they become problems
• Excellent communication and teamwork skills to collaborate effectively with diverse teams
• Relevant cloud, DevOps, or system administration certifications (e.g., AWS, Azure, Linux)
• Cybersecurity experience or certifications
• Experience with Terraform, Harness, or New Relic