Bilingual Nurse Navigator - Remote

This position is for a full-time, remote, Bilingual Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.  

An active compact/multi-state, unencumbered RN license is required for this position. This position entails working an 11am-8pm ET shift, 5 days per week, including shifts every other weekend.

The core objective of the Triage RN, Bilingual Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.  

Responsibilities for the Triage RN, Bilingual Nurse Navigator:  

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email 
• Document within EMR 
• Follow and apply clinically validated triage protocols 
• Ensure the highest quality customer service for patients and providers 
• Complete basic nursing responsibilities, outpatient testing, medications, etc.
• Troubleshoot technology with patients 
• Work to ensure a seamless patient call center experience 
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care 
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience 
• Assist in identifying technology needs that improve patient experience 
• Additional projects as assigned  

Candidate Profile for the Triage RN, Nurse Navigator:  

• 2+ years of clinical hospital experience required; within the ICU or ER highly preferred
• Fluent ability to communicate in written and spoken Spanish & English
• An active compact unencumbered RN license
• Minimum of Associate’s Degree in Nursing (ADN) 
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness 
• Positive, energetic, and fun!  
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology 
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills