Nursing - Nurse Navigator, Puerto Rico

We are hiring Fully Remote, Registered Nurses who are willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1+ years of clinical, hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7. We currently have openings for Full Time Nurses, and across a variety of shift options as listed in the application questions. 

An active, unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus. 

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities for the Triage RN, Nurse Navigator:

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
• Document within EMR
• Follow and apply clinically validated triage protocols
• Ensure the highest quality customer service for patients and providers
• Complete basic nursing responsibilities, outpatient testing, medications, etc…
• Troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

Candidate Profile for the Triage RN, Nurse Navigator:

• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Ability to give and receive actionable feedback

Qualifications:

• 1+ years of clinical hospital experience
• An active unencumbered RN license in Puerto Rico
• Minimum of Associate's Degree in Nursing (ADN)
• Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered 
• Prior call center experience strongly preferred