Director of Operations

Is this you? 

• You lead teams by example to provide exceptional operations and service 
• You consistently drive results to meet and exceed established targets 
• You provide operations and logistics expertise
• You are intrigued and excited to impact the greater New York City area through active and affordable bikeshare and micromobility solutions 

If your answer is yes, we have an excellent career opportunity for you!  

About the Role  

Motivate seeks an experienced Director of Operations to provide planning, leadership, and oversight to ensure operational success and drive process improvements affecting the assembly and deployment, expansion, and maintenance of Citibike’s network of docking stations in the greater New York City area. You will drive operations and provide leadership for both warehouse and field-based teams. 

• Ensure the successful assembly and deployment, inspection, and maintenance, of all docking stations hardware and software components, as well as completion of quality control initiatives and capital projects, to ensure fulfilment of KPIs
• Take ownership for assigned aspects of operations, including budget and labor cost management, operational plan, and P&L responsibility, achieving / exceeding expected margins
• Facilitate external relations, building trust and a positive and productive relationship with our customer, through partnership and regular communications
• Plan and oversee the execution of warehouse operations and overall inventory control
• Plan, prepare, and oversee the execution of system-wide undertakings and process improvements related to stations and other specialized equipment
• Initiate and complete data analyses on areas, examples of which are physical product, field operations, workflow efficiency, vehicle and facility usage, and other relevant topics, utilizing the results to drive decisions and monitor/report on performance
• Review and implement processes and initiatives to further increase efficiency and effectiveness in obtaining KPIs and team management strategies 
• Hire, train, develop, engage, and provide overall leadership for teams of technicians, both warehouse and field-based
• Develop and directly manage operations manager(s) to effectively train, engage, and supervise their employees through the full employee cycle
• Drive and implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded

About You 

• You bring the right experience to the table: undergraduate degree in business, operations, project management, or related field with prior experience successfully managing operations teams and prior hands-on experience in a field-based operational role with a successful record of carrying out large, public-facing projects in a deadline-driven environment
• You are safety-oriented: Experience with or understanding of heavy components, machinery, various construction equipment and tools, large vehicles, as well as the occupational safety requirements that go along with each 
• You are a leader of leaders: You have years of experience successfully leading/overseeing a management team leading by example; focus on their alignment, engagement, development, and performance  
• You manage successful large teams: including scheduling, hiring, training, coaching and accountability; with a focus on employee engagement, training, and development throughout the full employee life cycle. Prior experience with a union workforce highly desired
• You are a team player: working cross-functionally across all departments within Motivate, taking the lead on projects while providing updates to key stakeholders 
• You communicate effectively: strong written and verbal communication skills with a variety of audiences, able to build and maintain key relationships with both internal and external stakeholders
• You are adaptable and results-oriented: Ability to react effectively in dynamic construction and maintenance project environments; bringing strong decision-making skills and an ability to solve complex problems with creative solutions and analyze complex data and processes 
• You have strong organizational skills: proven record of successful execution of large, public-work or similar projects, working efficiently with the ability to successfully direct multiple projects simultaneously in a fast-paced environment  
• You utilize sound judgement: understand the importance of keeping information confidential; seek and consider multiple data points and opinions before making decisions 
• You are technology-proficient: well-versed in Microsoft Office applications, Tableau and database and data visualization skills a plus, with the ability to learn new software and hardware components quickly
• You are flexible: understand that this role may require travel and work during off hours and weekends, as well as a regular presence at different locations around the greater New York City area
• You are successful in a variety of work conditions:
• Mix of warehouse, office, and field work environments
• Varying weather conditions year-round
• Driving company vehicles as needed - valid Driver’s License and acceptable Motor Vehicle Record

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks 

• Comprehensive medical, dental, and vision plans    
• Life, accidental death, long-term and short-term disability insurance options 
• Paid time off and sick time   
• Paid parental leave    
• 401k retirement plan with company match   
• Free annual bike share membership  
• Opportunities for growth  

Interested? Apply Now!  

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate’s mission.  

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.