Collection Specialist

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department. 

Key Responsibilities: 

• Be main point of contact/responsible for local/regional accounts as assigned and interface with these customers and others on billing issues as they arise. 
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve customer discrepancies and short payments. 
• Monitor and maintain assigned accounts/portfolio – customer follow ups, account adjustments, small balance write offs and customer reconciliations. 
• Enlist the efforts of sales, branch and/or senior management when necessary to accelerate the collection process. 
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts. 
• Communicate and follow up effectively with direct manager & district controllers regarding customer accounts on a timely basis. 
• Process “Transfer to Collections” paperwork for accounts being sent to third party collection agency. 
• Establish and maintain effective and cooperative working relationships with customers and company staff. 
• Weekly and monthly reporting to direct supervisor.
• Participate in regular team meetings. 
• Meet defined department goals. 
• Perform other assigned tasks and duties necessary.  

Primary Qualifications: 

• 5 + years of work experience managing high profile commercial accounts – large in size. 
• Must have excellent communication and negotiation skills. 
• Must possess analytical skills relating to customer service and collections. 

Individual Skills & Competencies:

• Ability to work in a fast-paced environment where changes to procedure are common. 
• Ability to use multiple systems concurrently. 

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. 
• Customer Service - Responds promptly to internal and external customer needs. 
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality. 
• Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel. 

Benefits:

Loomis offers one of the most comprehensive employee benefits packages in the industry, which includes:

• Vacation and Sick Time (PTO), as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development