Livonia - Center Assistant

Center Assistant

JOB SUMMARY

The Center Assistant is responsible for assisting the Kumon Instructor in the overall running of the center (instruction, center management, communication, accounting, marketing, customer service). Support the training of our employees and potential franchisees by providing a model center in which they can work/learn, etc. The Assistant Instructor is responsible for running the center in the absence of the Instructor. 


CORE JOB RESPONSIBILITIES

• Ensure that all center supplies (office and Kumon Services) are ordered and restocked in a timely manner
• Handle administrative duties in the center, including photo copying, checking phone messages and returning calls, scheduling of students, etc.
• Ensure that tuition is accurately collected and in a timely manner
• Prepare request for payment for utility and other bills as required
• Handle all incoming parent inquiries (walk‐ins, phone calls and those forwarded from the call center); including but not limited to sharing about the Kumon Method, signing parents up for an orientation, making reminder phone calls or mailings
• Assist the Instructor in providing Parent Orientations and Placement Testing. Supporting the Instructor throughout the enrollment process.
• Use all functions the CMS software program to manage student progress, make work adjustments as required
• Participate in Kumon trainings and develop knowledge of the Kumon method and aims of the worksheets through ongoing intensive study of the Kumon Math and Reading Worksheets
• Provide assistance/guidance to students, as needed, adhering to Kumon Method standards
• On‐going assessment of student skills development
• Work closely with Instructor to develop and understand lesson plan and goals for each student in order to properly administer instruction individually
• Assessing oral reading ability with reading students and providing necessary feedback
• Provide assistance/guidance to students, as needed, adhering to Kumon Method standards
• Provide Instructor with written or verbal feedback, as needed, based on student observations and/or student performance on worksheets in relation to instruction given and goals set
• Assist other staff during class down‐time
• Work effectively and cooperatively within the overall Branch team
• Support local marketing initiatives in the Center.
• Manage Customer Service issues as they arise.
• Able to run the Center in the absence of an Instructor.