Systems Engineer III

Positions Summary 

The Systems Engineer III role would be responsible for the Systems needs of our Campus and Online infrastructure.  This position is critical to the success of our staff and students.  Reporting to the Manager, Technical Operations Engineering, they would be part of a growing team of engineers that work together to stabilize, secure, and modernize the existing environment.  They will work closely with project management, staff, and leadership to help us reach our goals, innovate, and provide exceptional support to our environment. 

Position Responsibilities 

• Support the planning, procuring, designing, developing, configuring, and commissioning of systems across campus. 
• Troubleshooting and diagnosing systems problems and determining the most appropriate means of resolution to improve systems performance. 
• Monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance, and new systems, and recommending options for upgrading and improving the performance of systems. 
• Technical Support: Act as an escalation point for complex issues, ensuring timely resolution and minimizing downtime. 
• Systems documentation and policy design/compliance. 

Knowledge, Skills and Abilities 

• Education: Bachelor’s degree in computer science, Information Technology, or a related field and/or [5] years equivalent work experience and certifications.
• Relevant certifications in Infrastructure and Systems management preferred. 
• In-depth knowledge of hypervisors, server hardware, storage devices, and operating systems. 
• Physical rack experience with power management, understanding UPS load and voltage.
• Server and storage network understanding, fiber interconnects management and configuration.
• Experience with cloud technologies (Microsoft 365, Azure, AWS)
• Exposure to enterprise identity management (Okta, Microsoft, etc.)
• Systems protocol concepts (DNS, SMTP, SFTP, IIS). 
• Systems monitoring concepts (SolarWinds, Site 24x7, etc.). 
• Ability to understand, support and communicate senior management goals and decisions. 
• Excellent communication skills, both verbal and written, synchronous and asynchronous, with the ability to explain technical concepts to non-technical audiences
• Strong analytical and problem-solving skills, with the ability to self-identify, manage, and resolve multiple complex technical issues efficiently in a fast-paced environment
• Familiarity with Network troubleshooting preferred, diagnosing issues across all OSI layers. 

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