Member Support Assistant

Position Summary:  

A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.

Position Responsibilities:

• Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership.
• Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
• Two to three hours of phone interaction with NCSA members per day
• Two to three hours of email interaction with NCSA members per day
• Coach NCSA student-athletes/families as needed
• Answer questions regarding recruiting related questions
• Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
• Provide a world class customer service experience to any and all NCSA clients
  
• Other responsibilities as assigned

Knowledge, Skills and Abilities:

• World class customer service skills
  
• Organized and detail oriented
  
• Strong work ethic with team player mentality
  
• Professional, friendly phone demeanor
  
• Excellent conversational skills
  
• Proficiency with Microsoft Word, Excel and Outlook
  
• Excellent writing skills
  
• Passionate about college athletics
  
• Goal oriented with a desire to succeed
  
• Weeknight and weekend availability required, 25-29 hours per week

Preferred Skills:

• Prior experience in sports, either as an athlete or coach at high school or higher level
• Bilingual