Boarding School Support Associate, Summer 2025

The Boarding School Support Associate, Summer 2025 will be responsible for helping process all aspects of student enrollment at IMG Academy. Assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure the Enrollment Office is fully supported to provide resources and support that is necessary for the student to have an incredible experience at IMG Academy! Responsibilities include but are not limited to owning processes and communication related to the onboarding of students. In addition, creating, distributing, and finalizing enrollment agreements. 
 
Position Responsibilities:

Process

•    Effectively communicating with clients about requirements and expectations for their boarding school experience 
•    Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school 
•    Utilize CRM system and other trackers daily to update communication and process on all required student health & registration forms

Communication

•    Provide exceptional customer service and accurate communication with current and potential IMG Academy families 
•    Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience 
•    Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrive to campus

Collaboration 

•    Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication 
•    Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth 
•    Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts, John Hopkins, and other relevant stakeholders on campus 
•    Manage the Support Team email and phone line to fulfill customer requests 
•    Provide coverage, manage and assist the clearance of registration forms for boarding school.
•    Provide coverage during boarding school check-in to answer any questions, way find and assist where needed 
•    Assist with overflow of needs from other departments especially during peak seasons on campus 
•    Other duties as assigned

Goals  

•    Successfully contribute to achieving 100% registration and health forms clearance for boarding school 
•    Maintain accurate enrollment data and status tracking in real time 
•    Maintain accurate registration and health forms data and status tracking in real time 
 
Knowledge, Skills and Abilities

•    1 year of progressive work experience 
•    Experience with high-volume calling 
•    Excellent written and verbal communication skills 
•    Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.) 
•    Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion 
•    Proven ability to multi-task while handling a wide array of responsibilities 
•    Experience communicating highly sensitive information amongst multiple departments 
•    Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus 
 
Preferred Skills

•    Knowledge of electronic contract signing software is sought, but not required (i.e. – Adobe, Signable, etc.) 
•    Knowledge of a Health Record/Online Registration platform is sought, but not required  
•    Bilingual (Spanish) 
 
Physical Demands and Work Environment  

•    Ability to work flexible hours to include nights, weekends and holidays is required