Hospitality Associate, Summer

The Hospitality Associate, Summer 2025 will be responsible for assisting all Academy guest with various needs and issues which may arise prior to and during their stay at the Academy.

Position Responsibilities

• Greet IMG Academy guests upon their arrival, and direct them to the appropriate location.
• Prepare arrival packets for groups and individuals and verify daily packets are complete.
• Provide efficient and courteous service to each IMG Academy
• Maintain Hospitality e-mail and respond accordingly in a prompt manner.
• Check guests in and out of the Academy
• Communicate with appropriate staff for various customer needs.
• Assist with questions and/or problems pertaining to the students’ accommodations, programs and/or transportation.
• Manage cash register for dining hall and various goods.
• Conduct daily inspection of Hospitality area and lobby to ensure cleanliness and order.
• Schedule campus tours.
• Coordinates with Campus Life the return of lost & found items.
• Follows the prescribed opening and closing procedures.
• Act as a back-up to the phone operator.
• Adhere to all company policies, procedures and business ethic codes
• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to act quickly under pressure
• Proficient in Microsoft Office Suite, PowerPoint, Excel and Word
• Customer service experience
• Ability to multitask
• Detail Oriented
• Excellent written and oral communication skills
• Ability to act quickly under pressure
• Proficient in Microsoft Office Suite, PowerPoint, Excel and Word
• Customer service experience
• Ability to multitask
• Detail Oriented
• Excellent written and oral communication skills

Preferred Skills

• Bachelor’s degree in progress in business or related field
• Bilingual

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required