Product Operations Internship

Position Responsibilities 

· Support the Research & Insights Strategist team in research, development and implementation of CX Listening Program initiatives including Summer camp surveys, focus groups and ad-hoc research request projects.

·  Assist in producing compelling presentations (both visually and with relevant content) to tell the story of survey results, while customizing them to different levels of staff within the organization, from the Senior Executive team to front-line staff. 

· Keep up to date the listening program’s platform, surveys and reports to ensure that staff are provided the resources they need to engage with the listening program and help create culture change.

· Provide daily operational support as needed to the Product Operations including but not limited to service recovery efforts and volunteering for events.

· Other responsibilities and projects as assigned

· Adhere to all company policies, procedures, and business ethic codes  

Knowledge, Skills, and Abilities 

· Experience analyzing qualitative and quantitative research and trends as a means to develop insights for others.

· Strong PowerPoint / Canva and Excel skills.

· Proficient with survey tools and third-party analytics platforms (Qualtrics, Tableau, etc…) a bonus.

· Inherent curiosity for understanding the why behind a data set.  

· Highly organized with the ability to work under pressure and handle multiple projects at the same time.

· Ability to present information and decks in clear and concise manner.

· Strong attention to detail, written and oral communications skills.  

· Experience with utilizing the net promoter scoring system is a plus.

Important Dates:

• February 14th:  Applications close
• June 9th: Internship starts *subject to change
• August 1st: Internship ends *subject to change

Recruitment Process:

1. Tell us your story. In addition to your application and resume, please attach a word document and in 300 words max, share why you’re interested in the role. What are the unique perspectives, abilities, and qualities you would bring to the role? What do you hope to learn?
2. Video Interview with a Recruiter. If selected for next steps, you will be contacted by the recruiting team to schedule a video interview.
3. Video Interview with the Hiring Manager.  If selected to move forward, you will meet with the hiring manager and potentially 1-2 additional team members.
4. Offer or Decline.  If selected for the position, a recruiter will call to extend an offer. If you have not been selected, a recruiter will reach out to let you know.