Technical Communicator (Compressed Air)

PRIMARY FUNCTION:

This position supports service technicians and PSSR’s to streamline workflow and minimize turnaround time. Supports customer requests, and performs various other technical activities supports CAS service quotes.

ESSENTIAL DUTIES:

I.          Service Technician/Customer Support   

• Assists technicians with parts identification and requirements.
• Assists technicians with tooling identification and requirements.
• Provides basic technical support to technicians for diagnosing and completing repairs using the most current repair procedures.  Provides basic technical support for customers.
• Maintains liaison with Technical Communicator to ensure prompt and efficient technical support.
• Maintains current Compressed Air Service Information System and literature to accomplish task.
• Provides S.O.S interpretation for abnormal oil samples and establishes communication with the appropriate PSSR and customer. 

II.        Administrative  

• Compiles and maintains basic parts lists for standard jobs.
• Supports Technical Services in compiling and maintaining Flat Rate Pricing, Repair Option Pricing and associated literature.
• Establishes method of identifying PIP machines and implementation.
• Supports Technical Services in Customer Service Agreement Activities.
• Reviews work orders and validates charges.
• Supports and conducts technical training courses for the training department.
• Assists with special requests and other activities as needed. 

MINIMUM REQUIREMENTS:

Education:
High school graduate; Prefer two-year associate degree or tech school graduate;

Work Experience:
Four to six years experience in the Compressed Air industry as a technician. Strong mechanical and technical skills required.  

Physical:
Must be able to work for long periods while seated; Must have ability to clearly communicate on the phone or in person;

Other:
Good communication skills are a must; Pleasant personality; Must be PC knowledgeable with intermediate level experience; Some travel may be required; Strong mechanical aptitude. Ability to multi task and knowledge of Various makes and models of Air Compressors.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.