Regional Maintenance Manager - Fargo

The Regional Maintenance Manager will work with the Leadership Team to develop, implement, and maintain company-wide standard operating policies, procedures, and practices relative to maintenance. This role is largely about leadership. The Regional Maintenance Manager is responsible for ensuring their team members provide an exceptional service experience to internal and external customers resulting in high customer satisfaction, increased resident retention, and consistent high-level operational results. They will work diligently to lead, train, develop, coach, motivate, and support high quality property management teams. The Regional Maintenance Manager will serve as a resource to the Maintenance Team on best practices, resolving particularly challenging maintenance issues and may engage in supporting capital improvements.

We believe leaders are successful when their teams are successful! This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life across their regional portfolio. They will drive their teams to focus on customer service and quality as the Goldmark differentiator in making our residents feel at home. The Regional Maintenance Manager will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners, and our fellow team members.

Starting salary at $68,500 (and more based on experience).

Live and work with Goldmark and receive a generous RENT DISCOUNT as a part-time or full-time team member!

Key Responsibilities:

• Review overall Maintenance organization and work with all Maintenance Managers/Maintenance Technicians on needed improvements, development and implementation of policies and processes.
• Problem solver and solution driver for the entire Maintenance Team.
• Reviews Maintenance scorecard to identify areas of improvement and implement action plans with team. Monitor action plans for improvement (monitoring work orders per hour, staffing, and Kingsley reviews).
• Partners with the Regional Managers and Maintenance Managers to assess, propose and ensure the delivery of initial and on-going training for all maintenance technicians through close collaboration with the Learning & Development team. 
• Develops/assigns or approves on call rotation.
• Owns the vendor relationship for Maintenance related contracts within their portfolio (fire alarm/extinguishers, sprinklers). 
• Prepare Regional Manager with details for owner communications on maintenance expenses over $2,500.
• Conduct property, building, and apartment inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs. 
• May require project management ownership, resulting in the accountability for leading the overall strategy and execution within a specified region of the Multifamily Portfolio. The position will provide end-to-end oversight of general contractors and vendors, which includes a specific scope of work for each project, scheduling, and overall quality control.
• Provides direction on larger general, advanced, emergency, or specialized technical repairs (drywall, appliances, vandalism issues). 
• Hire, train, develop, and lead team members to perform at their best with a focus on transforming the lives of those we serve. 
• Understand and follow all OSHA and our company safety standards for work you perform, as well as the work performed by your team members.

Experience & Education:

• High School Diploma or GED.
• Must have vehicle, valid driver’s license, acceptable driving record and meet company insurability requirements.
• A strong leader who can motivate others to perform to their full potential.
• Minimum of five years supervisory experience in a maintenance/facilities management role.
• Four-year Bachelor’s degree in facilities management or related subject preferred; or five to ten years’ related experience and/or training; or equivalent combination of education and experience.
• Yardi Property Management Software preferred.
• General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook.
• Certified Property Maintenance Technician (CPMT) preferred, but not required.
• Ability to calculate figures and amounts such as discounts, interest, percentages, area, and volume.
• Business needs and/or state, local and federal laws may dictate required certifications and licensure for a region or specific location.
• Ability to multi-task, prioritizes responsibilities, manage time, as well as possess an orientation toward details.

Benefits:

• Health, Dental and Vision insurance plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• 401k retirement plan with company match.
• Paid Time Off (PTO), Paid Holidays, Paid Personal Leave, Paid Volunteer time.
• “YOU” Days – full time team members receive 1 paid day per quarter to use just for themselves (on top of PTO!).
• Continued career growth and development.