Customer Service Representative

Who we are:

GCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries in Mexico and the United States. We take pride in being a market leader with a culture of innovation, high performance and safety. GCC offers a very competitive benefits program including paid time off, medical, dental, vision, short and long-term disability insurance plans, and a 401K.

What you will do:

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees. 

• Cultivate a positive safety culture in the district. Build individual accountability and rewards/ recognition into safety approach  
• Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand 
• Analyze order information and evaluate results to choose the best solution and anticipate/solve problems 
• Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries 
• Handle large call volume with external customers 
• Ensure customers are aware of the value-added products we offer 
• Use information from drivers on-site with customers to optimize customer service 
• Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry 
• Display great customer service skills and professionalism with internal and external customers 
• Document daily Key Performance Indicators to drive operational excellence in all departments 
• Responsible for running C.O.D.’s for orders taken 
• Hours and schedule vary by business schedule demand 
• Ability to deal with problems involving all types of products and variables in standardized situations 
• Other duties as assigned 

Experience & abilities you will need:

• High School Diploma or GED
• Associate’s degree preferred.
• 1+ year or more of Dispatch or Logistics experience
• Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant 
• Client Services Certifications a plus 
• Works well under pressure 
• Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook) 
• Good verbal and written communication skills required. 
• Ability to multi-task in a fast-paced environment with high attention to detail 
• Ability to read, comprehend, and give out driving instructions on site. 
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, fractions, and decimals.

 You will love working here because:

At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value to their construction projects. We're a sustainable growing company, a great place to work and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates and other construction materials. Join the family!

An Equal Opportunity Employer

GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.