Strategic Account Sales - Manager

Strategic Account Sales Manager position will be a highly motivated, dynamic and enthusiastic individual with a passion for developing client relationships and exceeding goals. Their primary focus is to generate food & beverage and room revenue opportunities for the Hotel from target markets and key account customers.   Individual will work to grow local customer base and market share for the Hotel from various segments including but not limited to corporations, schools, travel/tourism, associations, nonprofits and social customers.  Additionally, they will pro-actively work to develop new customers to assist Hotel in achieving long-term goals. Outreach channels will include their existing network of contacts, cold calling and incoming leads.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.  

• Provide superior customer service to clients and prospects
• Generate sales leads through a proactive approach
• Generate leads through previous customer network if applicable
• Complete the sales/event process from lead development to on-site execution, invoicing, payment & rebooking
• Respond in a timely manner to calls, inquiries and emails
• Manage client-related issues in a calm, professional manner
• Attend networking events and trade shows as needed
• Meet or exceed annual sales goals and expectations
• Makes Solicitation calls in person, through email and by phone on assigned accounts to promote and sell hotel guestrooms and meeting spaces.
• Makes prospecting calls to potential new accounts and performs outside sales calls the majority of the work week

• QUALIFICATIONS:

• Minimum 3-5 years Hotel Sales experience preferred
• Proficiency in the use and operations of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi.fdc, Opera
• Excellent interpersonal, verbal and written communication skills. 
• Able to multi-task & simultaneously sell & manage multiple groups/events
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
• Able to work well within a team environment, offering assistance and support to team members whenever necessary throughout the Hotel.

• Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and heath codes, hotel policies and city ordinances. 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Strong Interpersonal skills to provide overall guest satisfaction.