Senior Human Resources Generalist - Bilingual Spanish

We have an incredible opportunity for a dynamic Senior Human Resources Generalist to join our growing New York Team!  

Who We Are:    

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly, and beyond our own expectations. 

Responsibilities:   

• Address and mediate employee relations issues, including conflicts, grievances, and disciplinary actions, ensuring a fair, respectful, and harmonious work environment.
• Lead investigations into allegations of misconduct, performance issues, or policy violations, ensuring fairness, confidentiality, and compliance with company policies.
• Implement and manage a progressive disciplinary process, ensuring consistency and fairness when addressing performance or behavioral issues.
• Apply resolutions of disputes between employees and management or between employees themselves.
• Manage and document employee conduct, warnings, performance evaluations, and corrective actions to ensure alignment with policies and procedures.
• Oversee the full process of employee terminations, ensuring compliance with legal requirements (e.g., final paychecks, severance).
• Conduct exit interviews to gain insights into employee departures and leverage feedback for continuous improvement in workplace culture and retention strategies.
• Collaborate with legal and management teams to mitigate the risk of wrongful termination claims and ensure adherence to employment laws.
• Oversee and ensure compliance with leave policies, including FMLA, workers’ compensation, and other leave-related regulations.
• Provide guidance to employees regarding their leave options, rights, and obligations, ensuring clear communication and proper documentation.
• Manage workers’ compensation claims and ensure the timely resolution of related matters.
• Facilitate the reintegration of employees returning from extended leave, ensuring necessary accommodation is made.
• Act as a liaison between management and the union, ensuring compliance with union agreements and managing arbitration processes.
• Provide specialized assistance to both Union and Non-Union employees, supporting departmental and executive management as needed.
• Maintain accurate and up-to-date employee records in HRIS and ensure compliance with all relevant state, federal, and local laws. 

Qualifications:  

• 3+ years of experience in HR management, with a strong background in employee relations, HR investigations, grievances, disciplinary actions, and terminations.
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field preferred.
• Bilingual Spanish required.
• PHR (Professional in Human Resources) certification preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a proactive, adaptable mindset.
• Experience working in both Union and Non-Union environments, including managing arbitration and compliance with union agreements, preferred.
• Proficiency in HRIS and Applicant Tracking Systems for efficient HR management and record-keeping.
• Experience in managing workers' compensation claims and familiarity with related regulations.
• In-depth understanding of employment laws (e.g., FMLA, ADA, OSHA) and experience with employee investigations.
• Strong judgment, decision-making skills, and the ability to handle sensitive HR matters with diplomacy and tact.
• Exceptional communication and interpersonal skills for conflict resolution and relationship building.
• Highly organized, detail-oriented, and capable of managing multiple projects and deadlines in a fast-paced environment.
• Ability to adapt to changing organizational needs and foster an inclusive, positive workplace culture. 

What We Offer:   

• Estimated salary range: $80,000 - $90,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality. 
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.  

Diversity & Inclusion Statement:   

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and make you. That is what makes our team so special.