IT Support Intern - Summer 2025

DMS’ Purpose:

We are creating a culture of service.  We empower others to grow, rise, and give back – accelerating positive change in the world. We lead with the heart to bring out the best in you – which brings out the best in us. We do well so we can do good.

Serve Others, Enrich Lives, Rise Together, and Give Back

Position Overview:

The IT Support Intern will assist the IT Support team in providing technical support, maintaining IT systems, and troubleshooting issues across the organization. This role offers the opportunity to gain practical experience in IT operations, customer service, and technology management.

Key Responsibilities:

• Technical Support: Assist in providing technical support to end-users, including troubleshooting hardware, software, and network issues via phone, email, and in-person.
• System Maintenance: Support the maintenance and management of IT systems, including software installations, updates, and patches.
• Help Desk Operations: Participate in help desk operations, logging and tracking support requests, and ensuring timely resolution of issues.
• User Accounts: Assist with managing user accounts, including setting up new accounts, modifying permissions, and resetting passwords.
• Equipment Setup: Help with the setup and configuration of computer hardware, peripherals, and other IT equipment for new hires and existing employees.
• Documentation: Contribute to maintaining IT documentation, including system configurations, procedures, and user manuals.
• Network Support: Assist in monitoring and maintaining network infrastructure, including connectivity, security, and performance.
• Training: Support the development and delivery of basic IT training materials and user guides to help employees effectively use technology resources.
• Inventory Management: Help manage IT equipment inventory, including tracking asset assignments and coordinating equipment repairs and replacements.

Qualifications:

• Education: Currently pursuing a Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Technical Skills: Basic understanding of computer systems, software applications, and networking concepts. Familiarity with operating systems (Windows, macOS, Linux) and common office applications is a plus.
• Problem-Solving: Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Communication Skills: Good written and verbal communication skills, with the ability to explain technical information to non-technical users.
• Customer Service: A customer-centric approach with the ability to provide effective and professional support to end-users.
• Team Collaboration: Ability to work effectively as part of a team, collaborating with IT staff and other departments.
• Technical Proficiency: Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with IT support tools and ticketing systems is a plus.
• Attention to Detail: Meticulous attention to detail in documenting support requests and technical issues.

What We Offer:

• Practical Experience: Gain hands-on experience in IT support and systems administration, working on real-world technical challenges.
• Mentorship: Receive guidance and support from experienced IT professionals and support staff.
• Networking: Build professional relationships with IT team members and other departments within the company.
• Professional Development: Access to training and development resources to enhance your skills in IT support and technology management.
• Career Opportunities: High-performing interns may be considered for full-time opportunities within our IT team upon graduation.

Traits/Values:

• Integrity – adhering to high ethical principles and professional standards.

• Trustworthiness – Being honest, dependable, and earning the confidence of others.
• Excellence – consistently being the best you can be.
• Responsible – being reliable and trustworthy.
• Accountability – being obligated and willing to accept responsibility for one’s actions.
• Dignity – behaving in accord with DMS basic principles.
• Respect – treating others as you would have them treat you.

Our Values:

Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity &

Respect * Innovation * Commitment * Humility