Fan Ambassador Lead

Summary:

In this role you must be passionate about working in the hospitality industry and execute a Cosmworthy experience, while creating a memorable experience for our guests.

Our Fan Ambassador Lead (Guest Services Lead) will manage daily operations of the Fan Ambassador team in partnership with their supervisor.  This may include assisting supervisor with training fan ambassadors, managing operations when supervisor is not present, and resolving fan issues.

Fan Ambassador Lead may also be responsible for answering telephone calls, ushering fans throughout the venue, assisting with event set up and break down, and ensuring the safety and well-being of all fans and team members alike.

Responsibilities:

Applicant must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. The individual must also follow all appropriate Cosm policies and procedures outlined in the training manuals and employee handbook.

• Follows all Cosm’s Pillar’s of Service as outlined in the training materials.
• Focuses on a one-team approach by helping other team members to ensure guest satisfaction.
• Engages guests, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Ensures each fan is taken care of upon entering the building to leaving the building.
• Is knowledgeable of the Company’s products, services, current promotions, and recurring events.
• Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc.
• Provide best-in-class services as it relates to greeting arriving fans, assisting with ticket sales, selling & restocking of retail items, scanning tickets, thanking departing fans, and assisting with any questions or concerns fans may have
• Assist in training of Fan Ambassadors to establish an exceptional and inclusive fan experience
• Administer and regulate breaks for the Fan Ambassador team
• Complete supply orders, IT support tickets for kiosks as needed and submit to supervisor for approval
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Must be able to work a variety of shifts, based on the volume of the operation (late hours, holidays, weekend, etc.)
• Must consistently be friendly and outgoing toward guests, management, and fellow team members.
• Must work well in a fast-paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Experience:

• Previous guest services management and / or retail management experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The hourly rate for this position in California pays $25/hour. The pay offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.