Field Service Supervisor

Job Title:             Field Service Supervisor

FLSA Status:       Exempt

Group:                 Regular – Full Time

Department:        Service

Location:             Odessa, TX

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Role Summary:

The Field Services Supervisor will demonstrate leadership to their assigned team in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to affect short-term and some long-term business goals.

Responsibilities:

• Participate in development and lead the execution of the Services growth strategy
• Work closely with Region Leader to ensure appropriate coverage and execution of all field service opportunities
• Set the tone for Cooper’s standards for safety and quality.
• Supervise field service personnel, including time keeping, expense approval and scheduling.
• Support field crews with technical information, tooling and logistical information.
• Support service scope and quote development 
• Either with the sales team or on your own, call on customer sites to promote the service team, perform a site analysis for quotations, and/or plan/schedule projects
• Provide the operational leadership needed to drive profitable service growth 
• Perform overall business management duties for assigned field service technicians 
• Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching, and disciplinary action, as required 
• Develop personnel through training, mentoring, and cross-functional opportunities
• Coordinate and manage project team schedule to optimize region resources
• Lead efforts to ensure Customer Service excellence for assigned customers
• Implement Operation Safety Policy instructions and conduct fieldwork in compliance with all EHS applicable regulations and employee safety practices
• Ensure operational excellence in the areas of integrity, controllership, and compliance
• Other duties as assigned

Required Qualifications:

• Experienced in High Speed Engines & Compressors preferred with minimum of 5 years in reciprocating compression
• Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with 10+ years mechanical experience
• Minimum 5-7 years of experience in Field Service
• Minimum of 3 years of experience in a leadership, team lead or supervisor role
• Leadership skills
• Excellent verbal, written communication, and interpersonal skills
• Strong administrative and organizational skills including telephone communication and active listening
• Ability to respond to unplanned situations and circumstances
• Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications
• Experience with SAP preferred
• Must be able to lift at least 50 pounds physically able to perform labor, prolonged periods of standing, bending, or kneeling to meet the requirement of working in the parts warehouse to put items on the shelf for storage.

• Work overtime, weekends and holidays, as required

• To the extent that you are applying for a position that requires you to operate a Cooper Machinery Services owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
• Possess or obtain a valid driver’s license
• Travel will be required.  Estimated 50% with some overnight stays.

Competencies:

• Safety focused
• Service-oriented
• Business focused
• A self-starter
• Dependable
• Strong teamwork skills
• Results oriented
• Sense of urgency

Summary: Join our dynamic and innovative team at Cooper Machinery Services where we value our employees by offering competitive benefits and a supportive work environment.

• All benefits effective on first day of employment
  
• Comprehensive health, dental, and vision insurance
  
• Employee Assistance Program (EAP) for mental health support
  
• Tuition Reimbursement up to lifetime maximum of $50,000
  
• 401(k) match up to 5%. Employees are 100% vested in the 401(K) on Day 1.
  
• Company Paid Basic Life, Basic Accidental Death & Dismemberment, Short Term and Long-Term disability.
  
• Maternity and Parental leave benefits
  
• Arc Fertility Benefits
  
• Wellness Programs
  
• Onsite Fitness Gym at the Houston, TX headquarters

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.