Sales - Operations Manager

Job Title:            Sales Operations Manager 

FLSA Status:      Exempt

Group:                Regular – Full Time

Department:       Sales

Location:            Houston, TX

Travel:                10%, Important to be in the home office when not traveling.

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview:

The Sales Operations Manager will oversee the operational aspects of the sales process, with a focus on pipeline management, CRM optimization, and business review processes. This role is critical to improving the efficiency of the sales team, ensuring accurate forecasting, and utilizing data analytics to drive strategic decisions.

Essential Duties and Responsibilities:

• Sales Data Management: Maintain sales data integrity within CRM systems and other sales-related platforms. Ensure accuracy in sales forecasts, pipeline reporting, and KPIs ​.
• Quote-to-Cash Process Management: Oversee the entire quote-to-cash process, from the development of business proposals and contracts to order fulfilment, ensuring smooth hand-offs between departments and a streamlined sales cycle.
• Process Improvement: Identify, develop, and implement process improvements to enhance the efficiency of sales operations. Collaborate with regional sales leadership to optimize policies, procedures, and tools​.
• Cross-functional Collaboration: Partner with Pricing, Finance, and Sales teams to improve sales forecasting, pipeline management, and sales attainment strategies. Provide data-driven insights to inform pricing decisions and sales execution.
• Sales Technology Oversight: Manage the sales tech stack, including CRM and automation tools, ensuring that the systems support the sales process effectively and provide actionable insights​
• Reporting & Analysis: Develop and manage regular sales reports and dashboards to monitor team performance and identify trends or areas of improvement. Use this data to inform strategic decision-making​.
• Training & Support: Support the onboarding and continuous training of sales team members to ensure they are utilizing the available tools and processes efficiently.

Required Skills and Experience:

• Pipeline Management & Forecasting: Ability to lead and manage pipeline forecasting and sales operations​
• Sales Data & Analytics Expertise: Experience in utilizing advanced analytics for sales forecasting and decision-making​
• SAP & CRM Simplification & Optimization: Expertise in SAP & CRM systems, ensuring ease of use for the sales team while improving efficiency​ ​
• Experience with Quote-to-Cash Processes: Proven experience in managing the full quote-to-cash process, including business reviews, order intake, proposals, quote generation, and order fulfilment, with a focus on optimizing pricing strategies and sales execution in a technical or industrial B2B environment.
• Customer centric attitude coupled with a deep curiosity to understand customer needs behaviours and market dynamics.
• 7+ years of experience in sales operations, preferably in a B2B industrial setting​

Desired Characteristics:

• Familiarity with sales automation tools and techniques​
• A track record of creativity and innovation in solving problems and take advantage of new opportunities, demonstrating the ability to think outside the box and drive significant advancements.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Experience in collaborating across functions to ensure alignment between regional sales, marketing, pricing, strategic accounts, and other departments.

Core Competencies:

• Roll-up-sleeves approach. Self-starter.
• Agility: self-aware and adaptable to others' needs. Is resilient, managing change and ambiguity effectively.
• Quickly learns from and applies learning to new experiences.
• Aspiration and drive (are personally motivated to excel, working beyond the scope of their job responsibilities).
• Persistent in seeking growth opportunities and new challenges. Has the desire to take on higher levels of responsibility.
• Ability: Delivers results personally and through others. Well respected and builds followership. Role models Cooper's values and culture.
• Bias towards action and sense of urgency. At cause.
• Effective and concise communicator.

Summary:

Join our dynamic and innovative team at Cooper Machinery Services, where we value our employees by offering competitive benefits and a supportive work environment.

Benefits/Health and Wellness:

• All benefits effective on the first day of employment.
• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP) for mental health support.
• Tuition Reimbursement up to a lifetime maximum of $50,000.
• 401(k) match up to 5%. Employees are 100% vested in the 401(k) on Day 1.
• Company Paid Basic Life, Basic Accidental Death & Dismemberment, Short Term and Long-Term disability.
• Maternity and Parental leave benefits.
• Arc Fertility Benefits.
• Wellness Programs.
• Onsite Fitness Gym at the Houston, TX headquarters.

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws​