JOB TITLE:  Field Service Technician

DEPARTMENT/DIVISION: Utility Customer Service /Meter Services

REPORTS TO:  Utility Customer Service Supervisor

SUMMARY: Responsible for performing field service for utility billing in conjunction with Public Works to include connecting or terminating services; retrieving in-field audits; inputting monthly stats; performing PC entry of meter reads and prioritizing daily work.  Work is performed with limited supervision.

ESSENTIAL JOB FUNCTIONS:

• Terminates utility services for non-payment and restores services after payments are received.
• Connects and terminates services for customers moving in and out of the City. Retrieves in-field audits of reads for billing staff.
• Assists in conducting field readings of residential and commercial meters.  Logs results utilizing established guidelines.
• Provides customer service by responding to, investigating, and resolving complaints related to high billings. Enters requests for service into applicable database.
• Enters meter read data into applicable database.
• Prioritize and assign daily read schedules, service requests and late notice tags.    Contribute in creating and modifying monthly meter read schedules.
• Primary contact for call center, UCS and Public Works for service order completion. Trains staff on new procedures and new areas.
• Performs other duties as assigned.

SUPERVISORY/BUDGET RESPONSIBILITIES:

• None.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of City geography;
• Skilled in prioritizing and assigning work;
• Skilled in providing customer service;
• Skilled in reading maps;
• Skilled in interpreting, applying, and explaining policies and procedures;
• Skilled in keyboarding;
• Skilled in correlating meter reads to customer billings;
• Skilled in preparing and maintaining records;
• Skilled in operating a computer and related software applications;
• Skilled in communicating effectively with a variety of individuals;
• Skilled in maintaining call log records.

Minimum Qualifications:

• High School Diploma or G.E.D.
• Two years of residential and commercial meter reading experience.
• Requires a valid Texas Driver’s License.

Preferences:

• None.

Working Conditions:

• Frequent climbing, balancing, reaching, sitting, standing, stooping, kneeling, crouching, walking, talking, seeing, hearing, smelling, and manual dexterity.
• Occasional lifting and carrying up to 100 pounds.
• Work is typically performed in both standard office and outdoor environments, with potential exposure to adverse weather conditions.
• Work is performed in close quarters and high and precarious places.

Conditions of Employment:

• Must pass pre-employment drug test.
• Must pass criminal history check.
• Must pass motor vehicle records check.