IT Support Technician I - Pomfret

If you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full potential, we want to hear from you. Interested in working collaboratively in a highly talented, growing IT department?  Loos & Co. Inc., is looking to add to our Team.

We are seeking a self-motivated, energetic IT Support Technician to join our team in Pomfret, CT. The ideal candidate must be a safety-conscious, detail-oriented, team player with strong follow-up skills.  If this is you, we want to hear from you!

IT Support Technician I

 As a member of the Direct Customer Support / Helpdesk Team, the IT Support Technician provides assistance with the maintenance, functionality and efficiency of IT Systems across all Loos/Central Wire locations, including desktop computers, printers, scanners, application software and other peripherals. This role may also be required to assist with IT projects and strategic planning, as well as identifying, maintaining, tracking, and deploying various technologies. Travel to other CWI sites may be required from time to time.  Other duties will be assigned as necessary.

Preferred experience:

• 1 - 3 years IT support/helpdesk experience (preferred)
• Service and / or systems support experience a plus
• Strong analytical troubleshooting skills
• Organized and detail oriented
• Strong customer service skills are a must
• Understanding of Windows operating systems installation and configuration, Active Directory/Windows domains
• Experience with Microsoft Office 2019/365 Suite
• Experience with PC hardware build and repair
• Knowledge of TCP/IP networking protocols
• Knowledge of cybersecurity fundamentals
• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

This is preferred experience– if you don’t have everything, don’t worry. We hire for both experience and growth and we are looking for individuals that want to grow with us.  If it sounds like a great place to work, it is!

 Job Type: Full-time

 Benefits: 

• 401(k) with company match
• Dental insurance
• Employee assistance program
• Flexible spending
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Pomfret, CT 06259: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person