SALES COORDINATOR

Job Title:  Sales Coordinator

Position Overview:  Responsible for engaging and cultivating customers, soliciting orders, selling the company’s products in accordance with established practices and procedures, providing customers with status updates and other pertinent information, and maintaining awareness of market and competitive conditions.

Essential Duties and Responsibilities:

• Learn and master the company’s products and operational procedures
• Articulate clearly, concisely, and persuasively regarding the benefits of CWI products to prospective customers relative to the customer’s needs and in comparison, to competitive offerings
• Respond to customer inquiries in a timely manner; determine availability, price, delivery, etc. using established Company parameters and market intelligence
• Process customer orders, change orders, claims, returns, etc. according to established Company policies and procedures
• Learn and track competitive information including pricing, lead times, and other market intelligence
• Make recommendations to senior management with respect to pricing policies
• Develop customer relationships and provide service to both current customer base and prospective customers
• Follow up on inquiries and quotations
• Maintain activity record pertaining to customers and pipeline opportunities in sales software
• Make warm and cold calls using both marketing-driven leads and contact lists to prospective and existing customers to create new sales and identify and pursue up-sell opportunities
• Act proactively to prospect and create opportunities for new business
• Track sales performance within areas of responsibility
• Work with all CWI departments and personnel to ensure quality customer service and satisfaction
• Leverage sales and commercial development personnel in identifying and building relationships with prospective and current accounts
• Prepare and submit special reports as required
• Aggressively carry out sales and marketing programs as directed
• Attend Trade Shows as required
• Provide timely and accurate information on incoming customer purchase orders
• Provide current order status to customers when requested
• Provide timely feedback to management staff regarding any service failures or customer concerns
• Work with all departments and personnel internally to insure quality customer service response and customer satisfaction
• Monitor and update company offerings on internet sales channels, i.e., eBay, Amazon, website opportunities

Position Requirements:

• 1-3 years previous sales experience required
• High School or GED required; College Degree preferred
• Working knowledge in metals industry preferred
• Excellent customer service skills
• Computer skills to include working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint; general understanding of Business System and Sales Software
• Ability to manage multiple relationships well with occasional local sales calls to existing Customers
• Valid driver's license and good driving record, occasional travel may be required to Trade Shows and Customers