Lead Housing Navigator, Housing Assistance

The Colorado Coalition for the Homeless currently seeks a Lead Housing Navigator to coordinate housing opportunities for families/individuals across all housing subsidy programs at CCH and its partners. This position supervises the Housing Navigation team and is responsible for identifying rental opportunities for clients and is the liaison between the service teams, client and the landlord, maintaining active engagement with scattered site landlords and collaborating with Renaissance Property Management Corporation. This position is located at 2135 Stout St, Denver, CO 80205 and reports to the Associate Director of Housing Assistance.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.

• Vision insurance. 
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

1. Leads Housing Navigation team ensuring the availability of quality housing units for program participants.
2. In collaboration with Associate Director of Housing Assistance, recruits, hires, and trains new members of the Housing Navigation Team.

1. Supports the Rehousing Collaborative project, and its partners, with housing placement services.

4. Responds to escalated landlord concerns in coordination with appropriate supportive service team.
5. Identifies housing units, develops and maintains positive relationships with local property owners and landlords.
6. Conducts and/or assists with housing searches, housing orientations, HQS inspections/lease ups, re-certifications, and move-out inspections (as appropriate) for multiple CCH housing programs.

2. Facilitates weekly housing navigation team meetings.
3. Provides orientation/training for Housing Specialists on CCH Housing Navigation services.
4. Assists participants with completing housing applications either in the office or in the community.

10. Assist clients referred through OneHome with navigating systems required for housing placement.
11. Demonstrates competency in all data base systems including Homeless Management Information System (HMIS), and Elite.

5. Guides community members through process of housing orientation and lease up, in coordination with housing program manager, housing specialist, intake coordinator and case manager.
6. Serves as a liaison between landlord/property owners, community members, and service provider to help facilitate ongoing supportive services.
7. Helps facilitate relocation process as needed including identifying new unit and completing all necessary forms for relocation.
8. Develops and coordinates Housing Search trainings for clients and staff and Landlord Orientations in the community.
9. Collaborates with Coalition programs and outside service providers to ensure a coordination of care for program families/individuals.
10. Consults regularly with supervisor regarding training needs, operational issues surrounding intakes, and programmatic needs.
11. Networks with community agencies, especially homeless service and employment service providers, for the purpose of coordination, and/or development of services.  This might include attending community meetings, committee work, and/or presentations to interested agencies.

19. Maintains a work environment that is rooted in respect for others; that values anti-oppression, inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
20. Performs other duties as assigned by manager.

​​Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Qualifications Summary

• Bachelor’s degree in a related field required. Experience may be substituted.
• Prior experience working in field related to housing programs required.
• Knowledge of HUD rules and regulations.
• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of and experience with program development and implementation.
• Knowledge of HIPPA federal and state requirements.
• Able to operate office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail) and telephones.
• Skilled in oral and written communications.
• Skilled in negotiating and mediating, particularly in sensitive situations.
• Able to communicate effectively with diverse audiences.
• Able to organize and prioritize multiple responsibilities simultaneously.
• Able to ensure accuracy of data management and reporting.
• Able to pass automobile insurance carrier’s motor vehicle record investigation and CBI.

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE

  We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the     right candidate for this or other roles.