What You Will Accomplish
Responsible for assisting with the planning, organization, development and direction of the Managers of Event Services to creatively bring together customer visions and budgets with property resources to exceed customer expectations and meet/exceed property goals. Acts as central contact for assigned event business.
- Provides guidance and leadership to Managers of Event Services. Assists in training, recruitment and interviewing of new team members. Assists in development and execution of department goals, strategies and processes. Assists Director with departments forecast responsibilities as needed.
- Meets with customer to understand needs, offer suggestions, and determine all set-up needs, equipment and menu items. Anticipates all needs to provide a flawless execution of the event. Identifies opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience. Hosts or participates in site inspections and client presentations to ensure property's
- offerings are showcased. Rebooks for future events.
- Executes written sales agreements for varied events including full-service meetings, conventions and social and corporate events.
- Establishes relationships with vendors and suppliers to gain favorable prices, generous terms, improved availability, etc.
- Creates and maintains each event's banquet event order (BEO) outlining all of the event's details, including instructions for the event, including setup, menu and wine choices. Maintains appropriate contact with customer contact to ensure accuracy and finalize all event details. Generates detailed resumes for the operating departments.
- Disseminates all information to appropriate operational departments to ensure customer needs are being met.
- Attends and oversees execution of events to ensure client satisfaction. Works closely with banquet department on operations and event execution and quickly evaluates alternatives and decides on a plan of action as needed.
What You Will Bring
- Four years of experience in event management with a proven and successful track record in similar setting. Hospitality experience preferred. Ability to assist in preparing creative menu offerings from banquet menu guide. Experience with food and wine pairing desired.
- Ability to understand and participate in the monthly forecasting and annual budget process.
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales. Uses skills to up-sell services. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Great If you have
- Bachelor’s degree in Hospitality desired.
- Ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions.
- Ability to create and effectively provide options to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
- A positive attitude and professional demeanor.
- Strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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