What you will bring
Customer Delight:
- Be an enthusiastic wine ambassador, welcoming guests and assisting customers in selecting wines that perfectly suit their preferences, while sharing captivating stories about our winery's history and providing insider tips on local attractions.
- Delight our customers with exceptional service that goes above and beyond their expectations, both in person and through engaging phone and email conversations.
- Be the wine/brand expert by continuously growing your personal knowledge and sharing it with our guests. With confidence and passion, guide them in making informed decisions about their wine selections, while also offering insights and recommendations about The Meritage Resort, the picturesque location for the tasting room.
Sales Superstar:
- Channel your inner sales superstar and achieve or surpass our established sales goals for wine and wine club/subscription memberships. Your passion for our wines will be contagious, inspiring customers to take home their favorite bottles and join our exclusive wine club family or subscription service.
- Master the art of Point of Sale (POS) transactions using our Tasting Room software (Wine Direct). Operate the cash register with finesse, effortlessly process returns, apply discounts, and even handle employee purchases like a pro.
Flexibility & Events Support:
- This role requires flexibility as you will be on-call for tasting room coverage, onsite group events, and offsite tastings. Your ability to adapt to different environments and customer needs will be crucial in ensuring the success of both our in-house and external events.
- You must have reliable transportation and be able to drive to offsite events as needed, ensuring that our presence at these events is as seamless and professional as it is in our tasting room.
Sounds like you?
If you're nodding your head with excitement, then keep reading for more information on the job requirements and how you can be a part of our team dedicated to creating unforgettable tasting experiences and spreading the love for exceptional wines.
Team Player
As a respected member of our small but dynamic team, we're seeking someone who knows how to bring the fun while working hard. Be ready to showcase your flexibility by embracing varying schedules and being available for special events. With a shared sense of camaraderie, together we'll create a winning team that not only excels but also enjoys the journey. So, bring your positive attitude and get ready to be a superstar team player with our tight-knit crew!
Physical Demands
- While most of your work will be done sitting at your desk, be ready for occasional physical activity. You will frequently use your hands for tasks like typing, handling objects, and giving high-fives of success (virtually, of course!).
- While we embrace the digital world, we're still in the wine business, so there will be times when you will need to lift and move a case of wine weighing up to 45 pounds.
- Your dedication to providing outstanding customer support will extend to safely handling wine shipments, and remember, if it us over 45 pounds, do not hesitate to ask for a helping hand.
Work Environment:
- Get ready for a work environment that is not only productive but also incredibly fun! The characteristics described here are representative of the exciting atmosphere you'll encounter while performing the essential functions of this job.
- From the vibrant energy of our team to the lively sounds of equipment in action, you'll be immersed in an environment where every day is filled with enthusiasm.
- This job posting captures the essence of the work being performed by those assigned to this role, however, it is not limited to other related job duties and responsibilities as business needs arise.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
|