Bilingual Floating Collections Specialist - 004

As a Bilingual Floating Loan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses. 

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

• This position would travel as needed in the Rio Grande Valley. The following cities include Roma, Mission, McAllen, Alamo, Edinburg, Weslaco, Harlingen, San Benito, Los Fresnos and Brownsville. Mileage paid.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Hours:

• Monday - Thursday 8:30am - 5:30pm.
• Fridays 8:30am - 6:00pm.
• Saturdays 8:30am -12:30pm (from Nov 29 – March 2025). Rotational Saturdays based on the needs of the business.
• No Sundays!
• Some overtime may be required.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Bilingual (Spanish/English) required.
• Frequent travel within in the Rio Grande Valley required (75%+) 
• Valid Driver License