Collections Administrator - Call Center

Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Center Collections Admin to join our dynamic team! Our ideal candidate is goal-driven and eager to learn about consumer finance and start a fulfilling career.

The Customer Service Center Collection Admin provides support to Sun Loan customers and branch offices from a centralized Customer Service Center in San Antonio, TX.

Responsibilities:

• Taking incoming payment phone calls.
• Mail support with return mail and sending out collection letters.
• Reviewing skip tracking sites to update new customer contact information and references.
• Coordinating mailing for wage assignments and legal documents.
• Manual texting for past due accounts
• Other duties as assigned.

Requirements:

• Minimum 3 years’ experience in a call center environment or consumer finance.
• Understanding of policy and procedure regarding collection activity
• Understanding of loan management software preferred.
• Microsoft Office 365 experience including Outlook, Word, Sharepoint and Teams.
• Bilingual preferred.

Work Schedule:

• 10am – 7pm Monday – Friday
• 2 Saturdays/month (8:30am – 12:30pm) Possibly more as determined by the specific needs of the business
• 4-week paid training (8am-5pm). Training hours may not coincide with your assigned schedule.