Retail Team Member - Florence

Position Title: Retail Team Member 

Department: Operations  

Reports To: General Manager

Position Purpose and Objectives 

America’s Thrift Stores is currently seeking Retail Team Members! We are looking for individuals with excellent customer service abilities, a strong work ethic, and a genuine desire to assist others. Successful applicants will excel in driving sales by delivering exceptional customer service both at the register and on the sales floor. Responsibilities include maintaining proper display setups, ensuring merchandise presentation is top-notch, and upholding cleanliness standards for operational efficiency. We are specifically seeking outgoing self-starters who are goal-driven and thrive in dynamic environments. This role offers a unique opportunity for individuals to blend their passion for business with the chance to make a positive impact in their communities. 

Roles and Responsibilities 

• Warmly greets and engages with customers upon entry
• Promptly responds to customer inquiries and requests
• Assists customers in locating merchandise throughout the store
• Attends promptly to cash register calls and operates the register as necessary
• Approaches tasks with a strong sense of urgency
• Adheres to proper procedures for handling claims merchandise
• Maintains a well-organized and visually appealing sales floor
• Possesses knowledge of products, discounts, and the company's mission
• Stays informed about all aspects of store operations
• Completes any additional duties as assigned by management

Skills and Qualifications 

• High School Degree, GED or equivalent work experiences preferred 
• Must be at least 16 years of age 
• Displays excellent sales and customer service skills through interactions both in person and on the phone 
• Ability to anticipate customers’ needs and recommend merchandise 
• Prolonged periods of standing and walking throughout the retail space. 
• Ability to count and handle money 
• Ability to operate cash register 
• Must be able to meet physical demands
• On-the-job training provided 

Competencies 

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% 

Physical Demands:  

• Occasionally - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling, and smelling.   
• Continuously - walking on tile/concrete, bending, kneeling, and reaching waist/overhead level.  
• Continuously - Sitting, standing on tile/concrete, handling merchandise, talking, seeing, and hearing.   

Other:  

• Mostly regular hours, working evenings, weekend and holiday hours as needed.  
• Working environment involves inside the store with controlled temperatures and outside conditions with varying weather and temperatures. 

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.  This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.