Account Manager - Commercial Lines

SUMMARY 

Acts as the broker on assigned accounts, including servicing and/or solicitation activities. Manages book of business and directs the work of a service team. Responsible for managing and directing and participating in new business opportunities, all aspects of service including Claims, loss control and retention of clients and market facing representative to insurance carriers and vendors. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

•    Receives and develops new business leads from Producers or identifies and develops cross selling opportunities;

•    Leads the effort for renewal strategy on an account or on approach for new business;

•    Manages overall Account responsibility for all the Client and leads the coordination of all Broker services including Claims and Loss Control;

•    Leads the delegating for the account team responsibilities for Client Renewal services - renewal strategy, submission, brokering, placing, presenting proposals;

•    Handles market facing responsibilities including broad knowledge of insurance industry, carriers and major underwriting contacts in assigned territory;

•    Provides day to day account servicing or guidance to account service team on more complex matters;

•    Performs monthly review of account currency and Client statements, resolve outstanding payables in a timely fashion;

•    Attends standard industry events, carrier events and keeps up to date on industry trends for assigned sector;

•    Serves as technical expert in the office and assist and trains less experienced service team and employees;

•    Provides a high degree of technical coverage expertise for all critical lines impacting assigned Clients;

•    Provides mentoring, coaching and assistance for other offices around the country as needed;

•    Ensures service team stays on task for their deliverables;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates;

•    Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE  

Bachelor's Degree equivalent combination of education and experience 

Twelve (12) or more years related work experience 

Encouraged to complete Career Path requirements as communicated by Supervisor 

Risk management, underwriting or other significant insurance related background 

Valid Insurance License 

Must continue to meet Continuing Education requirements for license renewal 

SKILLS 

Superior verbal and written communication skills 

Superior problem solving and time management skills 

Ability to lead and direct an assigned service team and to foster collaboration with cross functional team members 

Knowledge of broad business acumen to understand the Client's business vis a vis insurance issues 

High degree of technical insurance knowledge and ability to provide guidance to clients 

Highly detailed and organized as well as superior prioritization skills 

Proficient in Microsoft Office Suite 

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