Account Manager - Employee Benefits

SUMMARY

Responsible for collaborating with Account Executives on the development and execution of client centered strategies. Collaborates on a book of business and contributes to the work of a multi-disciplined service team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Exhibits proven competence in all Account Associate III duties and knowledge requirements;

•    Collaborates with Account Executives to service book-of-business;

•    Assists in team mentorship program;

•    Participates in team selling process including finalist interviews and RFP responses;

•    Exhibits competency with the Affordable Care Act (ACA);

•    Receives and responds to client inquiries including benefit and claim questions and issues; 

•    Reviews client coverage contracts and amendments for accuracy; 

•    Promotes professional image of Alliant (both internal and external);  

•    Acts as liaison between client and carrier;

•    Manages and negotiates third party vendor relationships and contracts on behalf of the client;

•    Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience  

Six (6) or more years related work experience

Valid insurance license

Must continue to meet Continuing Education requirements for license renewal

Baseline understanding of self-insurance and alternative funding arrangements

High level of Employee Benefits product and benefit administration knowledge

SKILLS

Excellent verbal and written communication skills 

Excellent customer service skills, including telephone and listening skills

Great leadership, problem solving and time management skills

Good presentation skills and ability to conduct open enrollment meetings

High attention to detail

Ability to prioritize work for multiple projects and deadlines

Ability to work within a team and to foster teamwork 

Proficient in Microsoft Office Suite

#LI-AS1