Sr Claims Adjuster

SUMMARY

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business.  Independent responsibility for managing medium and complex claims of assigned clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains independent diary system to ensure claim files are up to date, and that required follow-up is taking place; 

• Investigates and evaluates claims to determine coverage, liability, damages and value;

• Communicates with vendors, producers, policy holders, clients and carriers to communicate claim status;

• Negotiates settlements with claimants and insured in both litigated and non-litigated files;

• Reports to internal management and carrier as applicable, providing updates on litigated claims, serious injuries, and claims over the adjuster’s authorization limits;

• Sets and manages indemnity and expense reserves, and ensures that adequate reserve levels are maintained;

• Analyzes and reviews invoices for payment;

• Provides Producer inquiry assistance;

• Creates and maintains reports and worksheets as needed;

• Provides training and mentoring to less experienced adjusters;

• Travels as necessary to attend mediations, settlement conferences, hearings, and trials;

• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

• Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor degree or equivalent combination of education and experience 

Seven (7) or more years of applicable industry experience

Adjuster licensing preferred

AIC, CPCU and/or JD preferred

SKILLS

Excellent verbal and written communication skills, including telephone and listening skills

Excellent customer service skills

Excellent interpersonal and leadership skills

Strong analytical skills and problem solving skills

Strong organizational and time management skills

Proficient in Microsoft Office Suite - Excel, Word, Outlook

Discretion and independent judgment required

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