Senior Installer

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Senior Installation Technician reports to the Installation Manager
• Located in Cleveland, OH
• Full-Time
• In Office

The Senior Installation Technician is a key member of our installation team, responsible for delivering, installing, and maintaining our customer's equipment to the highest standards. This role requires advanced technical skills, leadership abilities, and a commitment to excellence. The Senior Installation Technician will also provide guidance and support to junior team members to ensure successful project completion.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Routing and Coordination:

• Plan delivery and installation routes efficiently, ensuring timely and accurate completion of tasks.

Technical Expertise:

• Demonstrate advanced knowledge and proficiency in installing and troubleshooting equipment, ensuring installations meet quality standards.

Supervision and Training:

• Provide guidance and support to junior team members, mentoring them in installation procedures, best practices, and safety protocols.

Equipment Handling and Driving:

• Safely load and transport equipment using appropriate tools and vehicles, including box trucks and forklifts.

Documentation and Compliance:

• Complete all required paperwork accurately and in a timely manner, adhering to company procedures and safety regulations.

Maintenance and Repair:

• Perform routine maintenance and repair tasks on equipment, ensuring optimal performance and longevity.

Safety and Quality Assurance:

• Uphold the highest standards of safety and quality in all installation activities, ensuring compliance with company policies and industry regulations.

Problem-Solving and Decision-Making:

• Identify and troubleshoot technical issues promptly, implementing effective solutions to minimize downtime and ensure customer satisfaction.

Customer Service:

• Provide exceptional customer service throughout the installation process, addressing customer inquiries and concerns professionally and efficiently.

COMPETENCIES:

• Advanced technical skills and expertise in equipment installation and maintenance.
• Leadership abilities with the capacity to guide and support junior team members.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong problem-solving and decision-making skills, with a focus on delivering practical solutions.
• Attention to detail and a commitment to upholding the highest standards of quality and safety.
• Flexibility to adapt to changing priorities and work effectively in a dynamic environment.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or GED, or equivalent military or practical experience.
• 5+ years of relevant experience in equipment installation and maintenance.
• Advanced knowledge of installation procedures, tools, and equipment.
• Demonstrated leadership experience and the ability to mentor junior team members.
• Valid driver's license and clean driving record.
• Certification or training in relevant technical fields is a plus.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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