Part-Time Field Service Technician – North Richmond, VA

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Part-Time Kiosk Technician in the Richmond, VA  area.

You would begin your career with RDS as a part-time Kiosk Technician training on key duplicating and tag engraving kiosks. The number of hours per week are approximately 15-20 and will consist of 43 kiosks. This position will start at $21 per hour. Car allowance, cell phone allowance and gas card are provided. The territory would cover North Richmond, Ashland and Glenallen, VA.

Benefits: 

• Car allowance program and independent scheduling and flexibility!
• Wellness Program
• Part Time employees are eligible for the 401k plan!
• Paid Sick Time Off
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description: 

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week 
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours, however Saturday service is sometimes required(we are a retail company).
• Ideal for retired candidates with some technical experience.    

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills:

• Basic trouble-shooting skills
• Mechanical and electro-mechanical skills
• The ability to follow written and oral instructions very carefully. 
• Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

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